Quality Engineer - NA Rail Services

Job Title: Quality Engineer
Description: Manage quality system documentation such as development of standard operating and setup work instructions, preventive maintenance tasks and schedules, and updates to documents that are required. Manage the handling of customer complaints and determine the corrective action needed to eliminate the cause of nonconformity and application of controls to ensure that corrective action is taken and that it is effective. Assist with TQMS implementation and manage the Error Proofing Verification (EPV) program. Lead the internal quality system audit program and the development of PFMEAs for manufacturing processes.
Overall Purpose: Critical role to support North America Rail Quality and Operations with quality system improvement and maintenance activities.
Essential Functions:
Develop, implement and maintain quality system documentation including quality manual, procedures, process control plans, standard work instructions and customer specifications
Interface with Sales Engineers regarding customer specifications
Maintain master listings and ensure revision control within the organization
Lead Team problem solving
Prepare and issue timely formal response to Timken Sales Engineer, customer and AAR, as required
Maintain listing of error proofing devices (prevention / detection)
Train Quality Assurance personnel to perform audit
Monitor accomplishment of targeted audits
Monitor adverse findings, issue Corrective Action Requests (CAR) and assist in the development of meaningful corrective actions to prevent recurrence
Establish internal audit schedules
Perform internal quality system audit
Manage Customer Requested Documentation
Review (and comment) to Supplier Quality Manuals presented by customer (supplement to contractual agreement)
Issue Certificate of Conformance and / or Certificate of Inspection & Test with shipments
Develop Process Failure Mode and Effects Analysis (PFMEA) for manufacturing processes
Lead periodic review of PFMEA by multi-disciplinary team
Lead proactive approach to reduction of highest RPN values
Analyze trends, provide recommendations, and generate reports related to customer complaints, EPV, internal quality system audits, and PFMEA risk analysis.
Support the training function, as required.
Perform other duties and responsibilities as assigned.
Physical Demands & Frequency: Requires lifting, standing, sitting, walking, reaching, pushing, visual acuity and hearing.
Position: Standing, sitting, and walking
Standard office work, keyboard, typing.
Weights & Force: Lifting up to 35 pounds.
Use of Controls: Typical business machine controls, computer keyboards, scanners, printers, etc.
General Educational Development: Bachelor’s degree with 1-2 years related position experience in quality system work is required. Experience in manufacturing experience and proficiency with Excel also preferred. Must be able to effectively communicate to all levels of the organization, work well in a team atmosphere, have a strong bias for action, good project management skills, and detailed oriented.
Qualifications/Training: Candidate shall successfully complete training program and as applicable, qualification requirements, as defined by the responsible functional manager. New hires shall demonstrate satisfactory performance during new hire probationary period. All training is completed on-the-job.
Aptitudes: High attention to detail and strong organizational skills. Good hand/eye coordination and keyboard manipulation skills.
Temperaments: Logical, analytical, detailed, result oriented, good interpersonal skills.
Environmental Conditions: Frequent impact noise, seasonal changes in heat.
Protective Clothing and Personal Devices: Proper PPE including safety glasses when on manufacturing floor.