Regional Quality Assurance Manager

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Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
The Regional Quality Assurance Manager will be responsible for providing training and ongoing support to Pebble Technology, Inc’s (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field. This role will cover a large geographical region across the Western US (NM, AZ, NV, CA, ID, WA, OR, and TX).
Job Location
This is a remote based role when not traveling. This person must reside in the greater Southern CA, Northern CA, or Phoenix metro markets preferably.
Job Responsibilities
Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI’s installer base
Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
Document and update all customer interactions with PTI’s customer service software, forms and reports
Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
Able to get into a customer's pool for some minor repairs as needed
Other duties as assigned
Job Requirements
Good interpersonal skills - able to work well and interact with people at all organization levels
Organizational ability – able to plan, prioritize, organize and monitor activities and projects
Construction/manual labor experience is a plus
Proficient with computers
Strong water chemistry background is a plus
Bilingual (English/Spanish) strongly recommended
Travel up to 60% in within region (day and overnight)
Lift up to 50 pounds
Ability to bend, stretch, stoop, reach (including overhead)
Swimming capability
Comfortable working with chemicals
Valid driver's license
Compensation
Base salary is $85,000 - $100,000
Mileage reimbursement plan
401(k) plan​ / group retirement savings program​

Employment type
Full Time