Scrum Master

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
About The Role
Every sprint that ships depends on someone keeping ceremonies structured, blockers visible, and Jira data trustworthy. Without that, planning drifts, standups run long without resolving anything, and status reports stop reflecting what teams shipped. The Scrum Master owns that day-to-day discipline for one or more Platform teams, especially teams still building their agile habits, so the team can focus on delivery instead of process friction.
What You'll Do
Ceremony Facilitation
Facilitate sprint planning, daily standups, sprint reviews, and retrospectives for assigned teams, keeping sessions time-boxed and outcome-focused
Support charter reviews and team kickoffs, helping new or forming teams set working agreements and delivery expectations
Document ceremony decisions and action items so commitments carry over cleanly between sprints
Team Support & Impediment Removal
Support teams new to agile in applying Scrum mechanics day to day, resolving confusion before it slows delivery
Identify and escalate blockers quickly enough that they don't carry over into the next sprint
Encourage open retrospectives and follow through on improvement commitments until they're implemented
Jira & Delivery Tracking
Maintain Jira boards and backlog health for assigned teams, keeping stories current and sprints configured correctly
Track and report team-level delivery metrics (velocity, sprint completion rate, open impediments) using Platform-standard Jira dashboards
Give stakeholders concise, accurate delivery status updates based on what the team completed
AI-Assisted Support
Use AI-assisted tools to support ceremony prep, note capture, and status reporting, cutting down manual admin work
What You Bring
Required Qualifications
2+ years working as a Scrum Master or in an agile delivery support role within a technology team
Working knowledge of Scrum principles and ceremonies, with experience running or co-facilitating them
Familiarity with Jira for sprint tracking, story management, and basic dashboard configuration
Strong communication and organizational skills, with a track record of keeping teams on track and following through on commitments
Comfort supporting teams that are still building their agile practice, adjusting approach as the team matures
Preferred Qualifications
Scrum certification (CSM, PSM I, or equivalent)
Experience supporting technology teams in Software Engineering, IT infrastructure, or enterprise environments
Comfort with AI productivity tools or interest in applying automation to reduce repetitive work
Experience working within an organization with established agile standards
Key Skills
Scrum ceremony facilitation
Jira sprint and backlog management
Impediment identification and escalation
Stakeholder communication and status reporting
Retrospective facilitation
BUSINESS IMPACT
Builds consistent delivery habits in teams new to agile, improving sprint predictability over time
Keeps delivery moving by resolving day-to-day blockers before they stall a sprint
Gives Platform leadership accurate, current delivery visibility through disciplined Jira hygiene and status reporting
Working Hours- 3:00 PM-12 PM IST
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
After interviews are complete, our team will follow up with the final steps
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Work arrangement
No