Head of Technology & Delivery

Head of Technology & Delivery
Experience: 18+ Years
Location: Chennai (Remote)
Role Summary
We are seeking a highly experienced Head of Technology & Delivery to drive technology leadership, delivery excellence, client success, operational effectiveness, and organizational growth.
This role requires a strategic leader with a strong technical foundation and proven experience managing large teams, customer engagements, delivery operations, and business-critical initiatives. The successful candidate will work closely with the leadership team and play a key role in scaling the organization while ensuring exceptional customer and employee experience.
The ideal candidate should be capable of leading technology and delivery functions, building high-performing teams, strengthening client relationships, establishing operational discipline, and driving long-term organizational success.
Key Responsibilities
Technology Leadership
Provide leadership and direction across all technology initiatives.
Guide architecture, solution design, engineering standards, and delivery best practices.
Mentor technical leads, architects, engineering managers, and senior consultants.
Drive innovation, automation, modernization, and continuous improvement initiatives.
Ensure strong technical governance and quality standards across projects.
Delivery Leadership
Own end-to-end delivery across multiple customers, projects, and teams.
Establish delivery frameworks, governance mechanisms, and operational metrics.
Monitor delivery performance, quality, productivity, customer satisfaction, and team effectiveness.
Manage risks, dependencies, escalations, and critical business situations.
Ensure predictable, scalable, and high-quality delivery outcomes.
Client Success & Stakeholder Management
Build trusted relationships with customer leadership and key stakeholders.
Lead strategic discussions, governance reviews, and executive-level meetings.
Serve as an escalation point for critical customer issues.
Drive customer satisfaction, retention, and account growth.
Collaborate with customers to identify opportunities for long-term partnership and value creation.
Organization & People Leadership
Partner with leadership and talent acquisition teams on hiring and workforce planning.
Build, mentor, and develop future leaders within the organization.
Create strong succession plans and leadership pipelines.
Foster a culture of accountability, collaboration, learning, and excellence.
Drive employee engagement, capability development, and retention initiatives.
Business & Operational Excellence
Support business growth through strategic planning and operational improvements.
Participate in pre-sales discussions, solution reviews, and customer presentations.
Drive process maturity, resource optimization, and delivery efficiency.
Contribute to business planning, budgeting, and organizational strategy.
Work closely with leadership to improve scalability, profitability, and operational effectiveness.
Required Qualifications
18+ years of experience in technology, engineering, consulting, delivery, or digital transformation environments.
Strong technical background with progression into leadership roles.
Proven experience managing large teams and multiple customer engagements.
Demonstrated success in delivery management, technology leadership, and organizational development.
Experience working directly with senior customer stakeholders and leadership teams.
Excellent communication, leadership, negotiation, and decision-making skills.
Preferred Experience
Large-scale technology delivery and transformation programs.
Global customer engagement and stakeholder management.
Cloud technologies and modern digital platforms.
Enterprise applications, integrations, and data-driven solutions.
Consulting, services, or product engineering organizations.
Hiring, workforce management, and organizational scaling.
Operational governance, business planning, and process improvement.

Work arrangement
No