Technical Lead Workday Platform

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Technical Lead -Workday Platform
We are seeking a highly skilled Technical Lead -Workday Platform to join our global Workday Platform team. This role will primarily focus on Workday Integrations and Reporting, supporting enterprise-wide HR and Finance processes across multiple business functions, including Human Resources, Payroll, Employee Experience, Procure-to-Pay (P2P), Invoice-to-Cash (I2C), and Record-to-Report (R2R).
The ideal candidate brings deep technical expertise in Workday integrations, reporting, and platform development, combined with strong stakeholder engagement skills and a commitment to governance, standardization, and continuous improvement. This role will partner closely with business, HR, Finance, and IT teams to design, build, support, and optimize Workday solutions while contributing to the ongoing evolution of the Workday platform.
Key Responsibilities
Workday Integrations Development
Design, develop, test, deploy, and support Workday integrations using:
Workday Studio
Core Connectors
Enterprise Interface Builder (EIB)
Reports-as-a-Service (RaaS)
Workday Web Services (SOAP/REST APIs)
Develop and maintain inbound and outbound integrations across Workday, Payroll, Finance, Benefits, Identity Management, and third-party applications.
Configure and manage Integration System Users (ISUs), integration security, authentication methods, and middleware connectivity.
Monitor integration performance, troubleshoot production issues, and implement scalable solutions aligned with enterprise standards.
Drive integration lifecycle activities including requirements gathering, design, development, testing, deployment, and ongoing support.
Workday Reporting & Analytics
Design and develop Advanced, Matrix, BIRT, and operational reporting solutions to support business and operational requirements.
Build dashboards, scheduled report deliveries, and self-service reporting capabilities for HR, Finance, Payroll, and leadership stakeholders.
Develop and maintain calculated fields and reporting frameworks that support enterprise reporting standards.
Optimize report performance, usability, and data quality while ensuring governance and consistency.
HCM & Financials Platform Support
Partner with business stakeholders supporting HCM and Financials business processes.
Contribute to initiatives supporting Procure-to-Pay, Invoice-to-Cash, and Record-to-Report business functions.
Collaborate with Finance teams to expand and support Workday Financials capabilities, including Financial Data Model (FDM) structures and reporting requirements.
Assist with financial process automation, reporting enhancements, and integrations supporting procurement and financial operations.
Platform Governance & Best Practices
Promote platform governance through documentation, standardization, naming conventions, reference ID management, and reusable design patterns.
Maintain technical documentation for integrations, reports, data mappings, and support processes.
Apply enterprise best practices for security, data governance, audit readiness, and operational support.
Support ownership and accountability models through dedicated ISUs and integration governance frameworks.
Workday Release & Continuous Improvement
Participate in Workday bi-annual release activities, including:
Release note reviews
Preview tenant testing
Regression testing
Evaluation of automatically enabled and opt-in features
Assess impacts to integrations, reports, and business processes and coordinate implementation plans.
Identify opportunities to improve platform efficiency, automation, and user experience.
Collaboration & Stakeholder Engagement
Partner with HR, Finance, Payroll, Employee Experience, IT, and business stakeholders to gather requirements and deliver technical solutions.
Participate in cross-functional project teams supporting new implementations, enhancements, and transformation initiatives.
Collaborate effectively with global teams across APAC, EMEA, and North America.
Support flexible collaboration models to accommodate global stakeholder engagement.
Mentorship & Knowledge Sharing
Mentor junior developers, analysts, and operational teams on Workday integrations, reporting, calculated fields, and platform best practices.
Support knowledge transfer initiatives and promote self-service reporting capabilities within business functions.
Contribute to team capability development through training, documentation, and peer coaching.
Innovation & Productivity
Leverage modern productivity and AI-enabled tools to improve planning, analysis, testing, documentation, and operational efficiency.
Participate in continuous learning and evaluation of emerging Workday technologies, testing tools, and platform capabilities.
Required Qualifications
8+ years of Workday experience with strong emphasis on technical development.
Proven hands-on expertise with:
Workday Studio
Core Connectors
EIBs
RaaS
Workday Web Services (SOAP/REST)
Middleware integrations
ISU management
Strong experience developing and supporting Workday reporting solutions, including:
Advanced Reports
Matrix Reports
BIRT Reports
Dashboards and scheduled reporting
Experience supporting full project lifecycles including requirements gathering, design, development, testing, deployment, and support.
Strong stakeholder management and communication skills across HR, Finance, Payroll, and IT organizations.
Experience working within Agile delivery environments and Jira-based project management processes.
Demonstrated commitment to documentation, governance, and operational excellence.
Preferred Qualifications
Exposure to Workday Financials, including Financial Data Model (FDM) concepts and financial reporting requirements.
Experience supporting Procure-to-Pay, Invoice-to-Cash, or Record-to-Report business processes.
Familiarity with Workday Security concepts including role-based and user-based security groups.
Exposure to Prism Analytics, Composite Reports, Kainos, Testmo, or other testing and automation platforms.
Workday certifications in Integrations, Reporting, HCM, or Financials.
Experience leveraging AI-enabled productivity tools such as ChatGPT Enterprise, Claude, NotebookLM, or similar technologies.
Success Profile
The successful candidate will be a technically strong Workday professional who can quickly contribute across integrations and reporting while partnering effectively with global stakeholders. They will demonstrate strong ownership, collaboration, documentation discipline, and a continuous learning mindset while helping advance the organization's Workday HCM and Financials platform capabilities.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
After interviews are complete, our team will follow up with the final steps

Work arrangement
No