Mgr, India Renewals

Job Summary
The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle. The role works closely with sales, partners, and cross‑functional teams to ensure timely renewals, reduce churn, and support territory growth. Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.
Job Requirements
Manage all renewal opportunities within the assigned territory.
Maintain visibility into renewal timelines, customer health, and potential risks.
Engage customers and partners to review contract status, renewal options, and value realization.
Build and maintain a reliable renewal pipeline using internal tools.
Deliver accurate weekly, monthly, and quarterly forecasts. Identify at‑risk renewals early and develop action plans to retain customers.
Partner with Account Managers, Account Executives, and Customer Success teams. Coordinate with Sales Operations, Finance, and Support to execute renewal agreements.
Share renewal insights and best practices with partners to strengthen execution. Lead discussions on pricing, contract terms, and upsell opportunities.
Ensure renewal quotes and agreements meet compliance and process standards. Reduce churn and close renewals within expected timelines.
Track and report renewal metrics and performance trends.
Streamline renewal processes to enhance efficiency and customer satisfaction.
Support escalations by collaborating with cross‑functional teams to resolve customer issues.
Education
Education & Experience Bachelor’s degree in Business, Sales, Marketing, or related fields (MBA preferred).
5–7 years in renewals, account management, inside sales, or customer success.
Experience handling recurring revenue and large customer portfolios is a plus.
Skills & Competencies Strong negotiation, communication, and stakeholder‑management skills. Ability to analyze data, identify trends, and forecast accurately.
Proficiency with CRM systems (e.g., Salesforce) and forecasting tools.
Strong customer‑facing abilities with value‑based selling skills.
Highly organized, proactive, and able to manage multiple renewals at once.
Other Requirements Ability to work cross‑functionally and influence without authority. Comfortable in fast‑paced environments with shifting priorities. Willingness to travel within the territory as required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

Work arrangement
No