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🚀 We’re Hiring: Service Desk Technical Expert L3/L4 – Unified Operations
📍 Location: Bangalore
🏢 Work Mode: Work from Office / Hybrid
💼 Experience: 12–15 Years
We are hiring on behalf of a Software Solutions company headquartered in East Brunswick, New Jersey, delivering global solutions across GRC, Technology, Procurement, Healthcare Provider, and Oracle domains.
We are looking for a highly experienced, hands-on Service Desk Technical Expert (L3/L4) to provide technical leadership across Service Desk, NOC, SOC coordination, IT operations, security operations, automation, and AI/LLM tools support.
🔹 Key Responsibilities
✅ Lead complex service recovery, Root Cause Analysis (RCA), corrective and preventive actions.
✅ Establish technical governance and operating standards across enterprise Service Desk and Unified Operations.
✅ Manage and govern major incidents, escalations, security-sensitive workflows, and SOC integrations.
✅ Drive automation using APIs, PowerShell, Python, Ansible, SOAR/RPA, ServiceNow, and Power Automate/Logic Apps.
✅ Improve knowledge maturity, SOP adherence, quality controls, and automation adoption.
✅ Support enterprise technologies across Microsoft, Azure, AI/LLM tools, developer platforms, collaboration tools, endpoint management, and business applications.
✅ Build a high-performing technical team through skills assessments, coaching, readiness certification, and structured escalation models.
✅ Work closely with customer IT teams and strengthen offshore technical maturity and customer confidence.
🔹 Core Technical Skills
🔹 ServiceNow | ITSM | ITOM | Jira | ControlUp
🔹 Intune | Jamf | MDM | Endpoint Management | VPN | VDI
🔹 NOC | SOC | SIEM | Observability | Monitoring
🔹 Entra ID | Microsoft Defender | Sentinel | Splunk
🔹 CrowdStrike | SentinelOne | Tenable | Proofpoint | Purview
🔹 PowerShell | Python | REST APIs | Ansible | SOAR/RPA
🔹 Git | CI/CD | Automation | Incident & Problem Management
🔹 RCA | Major Incident Management | Service Governance
🔹 AI/LLM Tools | Copilot | Claude Code/Cowork | GitHub | VS Code
🔹 Preferred Skills
Azure | AWS | SRE | Power Automate | Logic Apps | ITIL 4 | DevSecOps | Terraform | Zero Trust | DLP | OAuth | SSO | MFA
#Hiring #BangaloreJobs #ServiceDesk #TechnicalExpert #L3Support #L4Support #NOC #SOC #ServiceNow #ITSM #ITOperations #CyberSecurity #Automation #Azure #AI #LLM #DevSecOps #IncidentManagement #ITLeadership #TechJobs
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