AGM - SME - IP/MPLS

Role
SME IP
Job Level/ Designation
M2/AGM
Function / Department
SNOC/ IP/MPLS
Location
Pune/Hyderabad
Job Purpose
Fault management for Multivendor Multi technology IP network
Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
Ensure timely management escalations for all P1/Special incidents as per process and regular update
Key Result Areas/Accountabilities
Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
Able to understand the overlying services Voice, Data and other services and their architecture
Able to manage ISP and CORE IP network
Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K
Professional Qualifications
Core Competencies, Knowledge, Experience
Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information
Technology or equivalent
Must have foundation qualification in ITIL V3
Able to handle multiple outages at same time with coordination with relevant stakeholders
Strong interpersonal & verbal communications with good written skills.
Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
Able to take responsibility and motivate team members in difficult or stressful situations
Should understand industry standard process and framework like ITIL & ISO.
Should be able to improve and implement the current INM process
Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
Always follow HSW rules
Must Have Technical / Professional Qualifications
B.E (Electronics & Telecommunication)
CCNP/CCIE/JNCIE/ITIL/PMP
Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.
Should have strong knowledge of IP Network Architecture with services
Excellent Communication and Coordination skills, confident and structured when dealing with conflict
Experience in managing major incidents with good understanding of business and service impact.
Demonstrate effective stakeholder engagement
Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills
Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services
Ability to work independently with a significant attention to detail & Ability to work under pressure.
Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,
Good problem solving techniques and Customer focused
IP Network Availability > 99.90 %
MTTR for critical incidents (P1/P2)

Work arrangement
No