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About Cura Care
Cura Care is reshaping access to professional skin care in India by bringing expert skin services directly to customers’ homes. We’re building a trusted, convenient care experience that helps customers make skin care a regular part of their lives.
Role
We’re looking for a Customer Success Executive to manage and improve the customer journey across our at-home skin services.
What you’ll do:
Guide customers throughout their journey with Cura Care.
Handle customer queries, requests, and follow-ups.
Coordinate with the operations team to resolve customer issues.
Manage service schedules and ensure a smooth customer experience.
Track customer feedback and identify opportunities to improve service quality.
Build strong customer relationships and make sure every customer feels heard, supported, and cared for.
What we’re looking for:
Good customer handling and relationship-building skills.
Comfortable communicating in English and Hindi. Kannada is a plus.
Good problem-solving and organizational skills.
Comfortable using CRM and customer support tools.
Ability to understand customer feedback and identify trends.
Experience in wellness or beauty businesses is a plus.
Bachelor’s degree or relevant experience.
Location: Bengaluru
Work Mode: Full-time, On-site
Work arrangement
No
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