Functional Analyst - Finance

Role Overview:
We have an exciting opportunity for someone to join us as a Functional Analyst – Finance to work in a truly global environment, providing functional support, implementation assistance and postimplementation support for Microsoft Dynamics 365 Finance across our global operations, reporting to the Project Delivery Manager. The role will work closely with business users and the D365 implementation team to support global rollouts, troubleshoot functional issues, participate in testing and validation, and help ensure the effective use of the system across Finance processes. The role provides long-term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.
Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.
Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.
This role will be based in Volcafe office in Bangalore, India.
Key Accountabilities:
▪ Provide post implementation support to end users onsite and offshore
▪ Handle incoming support issues via our ticketing system and ensure timely resolution of issues, escalating when necessary
▪ Participate in and manage customer support-focused projects
▪ Proactively address daily operational concerns
▪ Become highly proficient with using Microsoft Dynamics 365
▪ Develop knowledge of Commodities Business Processes (Especially Coffee)
▪ Troubleshoot and analyse application-related issues and solve problems
▪ Establish and maintain a positive and professional relationship with “customers”
▪ Provide continuing education to “customer” on how to effectively use Microsoft Dynamics 365
▪ Document “customer” inquiries and reported problems and provide feedback and resolutions implemented
▪ Collaborate with other cross-functional team members to discuss “customer” issues and resolutions and to share best practices
▪ Maintains current knowledge of relevant technologies as assigned
▪ Participate in special projects and system testing as required
▪ Performs other duties as assigned
Skills and Experience:
▪ 5+ years of experience implementing Finance & Accounting modules in Dynamics 365 ERP
▪ Extensive experience working with core financial and logistical business processes
▪ Experience as part of a team delivering complex integration projects
▪ Deep knowledge and hands-on experience in Finance, including General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Cash and Bank Management, Fixed Assets and Cost Management
▪ Good knowledge of GAAP and IFRS standards
▪ Experience in Financial Reporting & Analytics concepts
▪ Implementation experience of the Dynamics 365 Finance module, including appropriate certification
▪ Good skills across other functional capabilities of Dynamics 365
▪ Good understanding of the Microsoft Dynamics technical landscape, including SQL, AOS and SharePoin
▪ Experience of Microsoft SureStep and Agile methods
▪ Good presentation and demonstration skills
▪ University graduates with a relevant degree within a computational discipline
▪ Experience of enterprise-scale ERP implementations for commodities business is desirable
▪ Experience of physical commodities business is desirable
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
Our Offer
We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.
Our Values
Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship
Volcafe shares the values of our parent company, ED&F Man Commodities. Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities.
Our Commitment
Volcafe shares the commitment of our parent company, ED&F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.
We are willing to make any reasonable adjustments throughout our recruitment process. To apply you must have the right to work for the provided location.

Work arrangement
No