Program Manager - Settlement Operations, Settlement Operations

Description
Amazon is a fast paced, dynamic company with an ambition to be the world's most customer centric company in the world. Within Amazon India, Amazon's Payments team supports hundreds of millions of customers and millions of merchants in their payment needs by providing the most trusted, convenient and rewarding payment experience. We aspire to make Digital Payments accessible to every Indian. The Transaction Settlement Unit (TSU), part of the Payments team, Manages payment reconciliation for Amazon India’s Escrow and nodal accounts. This role sits at the intersection of technology, operations, and finance. The responsibilities include:
Ensuring transactions in the PPI Escrow and Nodal accounts are compliant with regulatory guidelines
Managing end-to-end reconciliation to identify discrepancies, establish root causes, and drive resolution through cross-functional stakeholder coordination
Forecasting cash requirements, monitoring fund sufficiency in escrow accounts, and coordinating with Treasury, Finance, and business teams to ensure uninterrupted fund availability
Front-ending regulatory and statutory audits for escrow accounts and reporting to the regulator
Preparing leadership updates and writing business requirement documents (BRDs) to define and drive automation and process improvement initiatives
Conducting UAT and providing launch support to ensure business readiness for new system deployments
Key job responsibilities
Manage the planning, execution, and delivery of reconciliation programs, ensuring timely resolution of financial discrepancies and compliance with established processes of Nodal and Escrow accounts
Conduct deep dives into transaction data and financial metrics to identify anomalies, root causes, and opportunities for process improvements
Monthly substantiation- Daily identification, deep dive, escalation and closure of exceptions by partnering with various world-wide teams
Collaborate with cross-functional stakeholders including finance, operations, and technology teams to align on project goals, mitigate delivery risks, and drive consensus on solutions
Lead internal and external and regulatory audits of these accounts
Advise business teams in launch of new products and capabilities w.r.t potential impact on these accounts
Closely work with accounting and finance to ensure accurate representation in entity accounts
Drive continuous improvement and automation
Ensure ongoing compliance with guidelines and become backup of processes to ensure business continuity.
A day in the life
Each day brings new challenges in transaction settlement operations. You might start your morning analyzing settlement data to identify reconciliation gaps, then transition to facilitating a working session with accounting and technology partners to resolve a complex discrepancy. Your afternoons could involve updating stakeholders on program status, documenting process improvements, or diving into financial metrics to surface potential risks before they impact operations. You'll work closely with team members who value analytical rigor and collaborative problem-solving.
About The Team
The Transaction Settlement Operations team plays a critical role in maintaining the financial integrity of Amazon's transactions. We work at the intersection of finance, technology, and operations, solving complex reconciliation challenges at scale.
Our culture values precision, innovation, and collaboration. We're building the future of settlement operations by implementing automated solutions and refining processes that handle millions of transactions. Join a team where your analytical skills and program management expertise will directly contribute to operational excellence and financial accuracy.
Basic Qualifications
2+ years of program or project management experience
Master's degree or equivalent
3+ years of advanced Microsoft Word and Excel experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience working in an analytical environment with cross-functional teams
Chartered Accountant (CA) qualification preferred.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ASSPL - Karnataka
Job ID: A10530891

Work arrangement
No