Store Manager

Company Description Duchess Kumari is a retail brand focused on delivering a refined and memorable in-store experience. The company is committed to offering high-quality products supported by attentive, personalized service. Operations emphasize strong visual merchandising, efficient store processes, and a welcoming environment for all customers. Team members are encouraged to uphold high standards of professionalism, integrity, and collaboration. The organization values growth-oriented individuals who contribute to continuous improvement in store performance.
Role Description The Store Manager is responsible for overseeing daily store operations, ensuring a clean, organized, and customer-friendly environment. This full-time, on-site role in Mumbai includes managing staff schedules, supervising team performance, and providing coaching to maintain service standards. The Store Manager monitors sales, maintains inventory accuracy, and implements retail loss prevention measures. The role also involves resolving customer issues, tracking key performance metrics, and executing promotional activities and visual merchandising guidelines. Collaboration with senior management on reporting, goal setting, and process improvements is a key part of this position.
Qualifications
Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to creating positive shopping experiences.
Effective Communication skills for interacting with customers, team members, and management in a clear and professional manner.
Demonstrated Store Management experience, including staff supervision, scheduling, inventory oversight, and adherence to store policies.
Knowledge of Retail Loss Prevention practices to minimize shrinkage and protect store assets.
Relevant experience in retail or hospitality; prior leadership or supervisory experience is highly beneficial.
Ability to work on-site in Mumbai, manage multiple priorities, and maintain composure in a fast-paced environment.
Proficiency with basic point-of-sale (POS) systems and standard office software for reporting and data tracking.
Diploma or degree in business, retail management, or a related field is preferred but not mandatory.

Work arrangement
No