Closing Specialist

Company Description Rupee112 is a digital financial services platform designed to provide fast and convenient access to credit. The company focuses on eliminating traditional barriers such as long queues and heavy paperwork, offering a streamlined borrowing experience. Customers can receive instant approvals and rapid disbursals, with the ability to unlock up to ₹5 lakh in minutes. Rupee112 aims to enable individuals to take control of their financial needs through efficient, user-friendly solutions. The organization operates in a dynamic, growth-oriented environment that values customer trust and operational excellence.
Role Description The Closing Specialist at Rupee112 is a full-time, on-site role based in Gurugram. This role involves managing the end-to-end loan closing process, ensuring all documentation is accurate, complete, and compliant with internal policies and regulatory requirements. The Closing Specialist will coordinate with customers, internal teams, and external partners to finalize loan agreements, confirm escrow details where applicable, and address any issues that may arise before disbursal. Daily tasks include reviewing loan files, verifying customer information, explaining closing terms, answering customer queries, and maintaining detailed records of each transaction. The role also requires proactive communication, timely follow-up, and a strong focus on delivering a clear and positive closing experience for every customer.
Qualifications
Proficiency in closings and loan finalization processes, including reviewing and validating loan documentation and terms.
Understanding of escrow-related procedures and coordination with relevant stakeholders when applicable.
Strong communication skills, with the ability to explain complex information clearly and professionally to diverse customers.
Customer service orientation, demonstrating patience, empathy, and responsiveness in handling customer queries and concerns.
Experience working with loans or financial products, including basic knowledge of lending practices and regulatory considerations.
Attention to detail, organization, and ability to manage multiple files and deadlines in a fast-paced environment.
Comfort with digital tools and loan management systems; proficiency in MS Office or similar productivity software.
Preferred: Prior experience in financial services, banking, or lending operations; familiarity with Indian consumer lending regulations.
Preferred education: Bachelor’s degree in Finance, Business, Economics, or a related field, or equivalent practical experience.

Work arrangement
No