Divisional Manager

Company Description Muthoot Microfin is a leading microfinance institution within the Muthoot Pappachan Group (MPG), a diversified business conglomerate with presence across multiple sectors in India. The company focuses on providing micro-loans to women in rural, semi-urban, and underserved urban communities, using a joint liability group (JLG) model. Groups of four to ten women from economically weaker sections are supported to access income-generating loans and other financial services. Muthoot Microfin’s operations are designed to promote entrepreneurship among women, advance inclusive economic growth, and improve household livelihoods. The institution offers tailored microfinance products that help small business owners expand and stabilize their enterprises.
Role Description The Division Manager role at Muthoot Microfin is a full-time, on-site position based in Patna. The Division Manager oversees branch operations within the division, ensuring adherence to microfinance policies, regulatory guidelines, and internal controls. This role includes leading and mentoring branch and field teams, setting performance targets, and monitoring portfolio quality, client outreach, and loan recovery. The Division Manager collaborates with regional leadership to plan expansion, implement process improvements, and ensure consistent service delivery to customers. Day-to-day responsibilities include reviewing performance reports, conducting field visits, supporting staff training, managing risk, and maintaining strong relationships with community stakeholders.
Qualifications
Strong leadership and team management skills, with experience supervising branch or field operations in financial services or microfinance.
Proficiency in operational planning, performance monitoring, and portfolio management, including risk assessment and compliance oversight.
Sound understanding of microfinance models (preferably JLG), rural markets, and community-based lending practices.
Excellent communication, stakeholder management, and problem-solving skills, with the ability to work effectively with diverse communities.
Bachelor’s degree or higher in Business, Finance, Economics, Social Work, or a related field; relevant industry certifications are an advantage.
Prior experience in on-site roles in banking, NBFCs, or microfinance, with willingness to travel within the division for branch and field visits.
Comfort with basic financial analysis, MIS reporting, and use of digital tools or enterprise systems for managing operations.
Commitment to ethical practices, financial inclusion, and empowerment of economically disadvantaged communities.

Work arrangement
No