Night Manager

About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
About the role
As the Night Manager, you will report directly to the Front Office Manager as you lead the overnight Front Office operation, supporting team members, managing guest arrivals and departures, completing night audit procedures, and responding to guest concerns, operational matters or emergencies that may arise overnight. You will be someone who is helpful, thoughtful and engaging in their approach, and who takes genuine pride in creating memorable guest experiences. Specifically, you will be responsible for:
Manage and take full responsibility for the hotel during the overnight hours
Handle guest requests, inquiries and complaints promptly
Complete Night Audit duties
Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
Maximise sales revenues through up-selling and marketing programs within the department
Understand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policy
Handle any management issues or emergencies that arise, record and resolve as necessary
Monitor guest satisfaction reports and implement actions to improve results
Upholding and maintaining Hilton brand standards
What are we looking for?
A minimum of 1 year experience in a leadership front office role in a similar sized hotel
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal and training and development skills
A passion for delivering exceptional guest experiences
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented, organised and have a calm personality
High level of IT skills, including Excel and Word
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:
Worldwide travel discounts at unbelievable rates for you and your friends and family!
25% off Food & Beverage in the hotels.
Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
Team Member Recognition Programs, including monthly celebrations and quarterly team events.
Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.

Work arrangement
No