Tower Lead Payroll

Skill: Tower Lead Payroll
Location: Bangalore
Shift: Should be comfortable with night & Rotational Shifts (24x5 Rotational Support)
Experience Required: 12-18 years
Employment Type: Full-Time
Please register your profile using the link below:
Mandatory Requirements (How to generate your EPCN)
EPCN number is mandatory for eligibility of the interview
• Step 1: Visit https://ibegin.tcsapps.com/candidate/register
• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.
• Step 6: You will receive the EP number on your personal e-mail ID.
Key Accountabilities
End-to-End Payroll Delivery: Own the complete payroll lifecycle across multiple countries, including payroll inputs, validations, gross-to-net processing, pre-payroll and post-payroll controls, approvals, payments support, statutory outputs, reconciliations, reporting and period closure.
Multi-Country Operations Governance: Coordinate country payroll calendars, cut-offs, dependencies, exception management and local requirements while maintaining a consistent global delivery framework.
SLA, KPI and Quality Management: Deliver agreed service levels, accuracy, timeliness and productivity targets; establish operating reviews, workload and capacity plans, quality checks, root-cause analysis, corrective actions and prevention of repeat errors.
Controls, Compliance and Audit Readiness: Maintain robust maker-checker controls, access governance, payroll sign-offs, reconciliation evidence, audit trails, records retention, business continuity and timely remediation of control gaps. Partner with appropriate specialists on country-specific statutory and policy requirements.
Transition and Stabilization: Lead knowledge transfer, process validation, SOP and desktop procedure creation, payroll calendar design, control definition, parallel runs, readiness reviews, cutover, go-live and stabilization for the new account.
Client and Stakeholder Management: Act as the primary tower contact for client Payroll, HR, Finance, Tax, Treasury, Benefits, HRIS and other connected teams; manage governance, escalations, dependencies, decisions and action closure.
Vendor and Third-Party Management: Govern payroll providers and other delivery partners against defined outcomes, calendars, controls, issue resolution and escalation protocols.
People Leadership: Lead, coach and develop managers, team leads and payroll specialists; establish role clarity, skill matrices, cross-training, succession plans and a culture of ownership, confidentiality, accuracy and customer focus.
Technology and Data Governance: Oversee payroll processing across relevant payroll, HRIS, time, case management and reporting platforms; govern interfaces, data validations, reconciliations, mass uploads, defects and change impacts.
Transformation and Improvement: Build an improvement roadmap covering global standardization, process simplification, automation, analytics, knowledge management, self-service and defect elimination.
Governance and Reporting: Provide executive-ready reporting on payroll status, service performance, accuracy, timeliness, backlog, risks, controls, capacity, customer experience, improvements and decisions required.
Required Experience and Competencies
12 to 18 years of overall experience, with substantial leadership experience in payroll operations, HR shared services, outsourcing or HRO delivery.
Proven ownership of end-to-end payroll operations across multiple countries, including complex payroll calendars, controls, reconciliations, issue management and governance.
Demonstrated experience managing large or multi-layered teams, client stakeholders, third-party payroll providers, service performance and business-critical escalations.
Strong understanding of payroll inputs and outputs, gross-to-net processing, payroll accounting interfaces, payments coordination, statutory deliverables, year-end or period-end activities and employee query dependencies.
Experience with payroll platforms such as SAP Payroll, Workday Payroll, Oracle HCM Payroll, ADP, CloudPay, Dayforce or equivalent, together with HRIS and case management tools.
Experience in transitions, knowledge transfer, parallel payroll runs, cutover, stabilization, operating model design, documentation and governance for new or expanding accounts.
Working knowledge of data privacy, segregation of duties, access controls, audit requirements and business continuity in a sensitive payroll environment.
Advanced analytical, reporting and presentation capability, including effective use of Excel and dashboards for operational decisions.
Excellent communication, executive presence, negotiation, problem-solving and stakeholder management skills.
Education and Preferred Qualifications
Bachelor's degree in Commerce, Finance, Accounting, Human Resources, Business Administration or a related discipline; a postgraduate qualification is preferred.
Professional certification in payroll, HR operations, accounting, project management, Lean Six Sigma or service management is an advantage.
Experience supporting global or multi-country employee populations in an outsourcing or shared-services environment is preferred.

Work arrangement
No