Customer Care Executive

Company Description Naukripay Group (Naukri Pay), founded in 2021 and headquartered in Kolkata, West Bengal, is a human resources and talent-solutions company focused on connecting job seekers with employers across industries. The organization delivers customized HR services, including manpower support, project-based hiring, pre-screening, interviewing, training, and onboarding. Its team of experienced professionals works to reduce attrition, improve performance, and drive organizational growth through data-driven and compliant workforce solutions. With a nationwide network and strong industry insights, Naukripay Group creates value for both clients and candidates by offering transparent guidance, skill development, and meaningful career opportunities.
Role Description The Customer Care Executive is a full-time, on-site role based in New Delhi. This role involves handling inbound and outbound customer interactions via phone, email, and chat, resolving queries, and providing accurate information about services and processes. The executive will be responsible for maintaining high levels of customer satisfaction, documenting interactions in CRM systems, and escalating complex issues to the appropriate teams when needed. Day-to-day activities include following up with customers, coordinating with internal departments, supporting basic sales or upselling conversations where relevant, and ensuring a professional, courteous experience in every interaction. The role also requires meeting performance targets related to response time, resolution rate, and quality of service.
Qualifications
Strong customer-facing abilities, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
Excellent Communication skills, both verbal and written, with the ability to listen actively and respond clearly.
Basic Sales skills, with the ability to identify customer needs and support cross-selling or upselling where appropriate.
Good problem-solving and conflict-resolution skills, with attention to detail and accuracy in handling customer information.
Comfort using computer applications, CRM tools, and standard office software.
Ability to work on-site in New Delhi, manage time effectively, and meet individual and team targets.
Prior experience in customer care, call center operations, or service-oriented roles is preferred but not mandatory.
Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is an advantage.

Work arrangement
No