Telecalling Associate

Company Description Hyperspace Techno is a global provider of multi-channel solutions, offering integrated marketing services and data-driven strategies for B2B marketers across diverse categories and channels. The company focuses on customer acquisition and retention, data and media services, marketing databases, strategic services, and international solutions to help clients maximize return on investment. With nearly three years of experience, Hyperspace Techno emphasizes “Higher Ground” as a core cultural value, reflecting its commitment to long-term partnerships and continuous improvement. Its solutions are designed to solve complex challenges in data, direct marketing, and analytics, enabling customers to better understand and monetize data assets, enhance competitive positioning, and gain actionable business insights.
Role Description The Telecalling Associate is a full-time, on-site role based in Salem. The person in this role will make outbound and receive inbound calls to prospective and existing customers, introduce and explain Hyperspace Techno’s products and services, and support customer acquisition and retention initiatives. Daily tasks include following scripted and semi-scripted call flows, capturing and updating customer information accurately, responding to queries, and directing complex issues to the appropriate internal teams. The Telecalling Associate will collaborate closely with sales and marketing teams, meet defined call and conversion targets, and maintain professional communication standards. The role also involves providing feedback from customers to improve campaigns and documenting outcomes for reporting and analytics.
Qualifications
Strong communication and interpersonal skills, including clear spoken English and the ability to build rapport over the phone.
Customer service and telecalling abilities, such as handling objections, resolving basic queries, and maintaining a positive, professional demeanor.
Basic computer and data entry skills, including experience using CRM tools or call management systems and accurately recording call details.
Sales and marketing awareness, with the capacity to understand campaigns, follow lead qualification criteria, and support customer acquisition and retention goals.
Ability to work in a target-driven environment, manage time effectively, and prioritize call lists and follow-ups.
High level of reliability, ethical conduct, and respect for data privacy and organizational policies.
Prior experience in telecalling, customer support, or inside sales is an advantage but not mandatory.
Minimum educational qualification of a high school diploma or equivalent; a degree in business, marketing, or a related field is a plus.

Work arrangement
No