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Core Functional Skills
8+ years of Oracle EBS R12/R12.2 implementation experience in Field Service / CRM domain.
Must have completed at least 2 full-cycle Oracle EBS Field Service implementations from Requirements through Go-Live.
Expert-level configuration knowledge in all 11 modules listed in Section 3 (Module Coverage).
Strong understanding of Oracle TCA (Trading Community Architecture) data model — Parties, Accounts, Contacts, Sites, and Relationships.
Deep knowledge of Service Request lifecycle — creation, assignment, escalation, resolution, closure, and resolution codes.
Expertise in Service Contracts (OKS) — contract authoring, entitlements, coverages, billing schedules, renewal, and termination.
Strong knowledge of Installed Base (CSI) — item instances, configurations, counters, extended attributes, and transaction processing.
Experience with Depot Repair (CSD) — repair order creation, RMA processing, repair logistics, and service billing workflows.
Hands-on experience with PM Scheduler — PM program definition, schedule generation, counter-based triggers, and auto SR/Task creation.
Solid knowledge of Territory Management setup, service request/task routing rules, and resource assignment hierarchies.
Experience with Field Service module — debrief templates, charges configuration, field engineer scheduling, and cost rollup to service orders
Work arrangement
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