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💼 We’re Hiring: Technical Account Manager
📌 Location: Mumbai
⏰ Time: 9:30 AM – 6:30 PM
🗓️ Working Days: Monday – Friday
👤 Experience: 4–8 years
FirstHive is looking for an experienced Technical Account Manager to drive customer success, deliver technical solutions, and identify account growth opportunities.
What you’ll do:
Work with clients and internal teams to gather requirements and design technical solutions
Manage client deliverables, integrations, testing, and deployments
Create BRDs, FSDs, user stories, solution documents, data maps, API formats, and test scenarios
Conduct client demos and business reviews
Monitor account health, manage risks and escalations, and drive customer adoption
Identify upsell and expansion opportunities in collaboration with Sales
What we’re looking for:
BE/B.Tech in IT/CSE, BCA, or MCA
4–8 years of experience in Technical Account Management, Technical Solutioning, or Technical Product Management
Strong experience in application/data integrations, requirement gathering, data mapping, impact & gap analysis
Hands-on experience with Postman, JIRA, Databases, MS Office, and ChatGPT/LLMs
Strong communication, analytical, stakeholder management, and problem-solving skills
Preferred: CDP/MarTech, MySQL, JavaScript, or MDM
Why FirstHive?
Fast-growing global B2B SaaS startup
Excellent growth opportunities and competitive remuneration
Collaborative team and exposure to leading global organizations
Work arrangement
No
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