Executive - IT Support

About us
Build the future of banking.
Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.
Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
Tachyon, our cloud-native banking stack built for population-scale systems
Cipher, our unified authentication platform for secure, high-volume banking environments
Digital Credit as a Service, enabling banks to launch credit lines on UPI
Elena, our intelligent and conversational AI platform for banking
Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
Sparrow, the leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.
If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram, YouTube, and X.
About the Role
As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.
Key Responsibilities
Provide first-level technical support for hardware, software, operating systems, printers, email, VPN, Wi-Fi, and network connectivity issues.
Log, prioritize, track, and resolve incidents and service requests through Orion (Freshservice) ITSM, escalating complex issues to L2/L3 teams when required.
Install, configure, and troubleshoot desktops, laptops, mobile devices, peripherals, and standard business applications.
Manage user accounts, password resets, access permissions, and onboarding/offboarding activities in compliance with security policies.
Maintain IT asset inventory, software licenses, and coordinate hardware repairs and replacements.
Deploy software updates, operating system patches, firmware, and security updates.
Provide remote support to users across multiple office locations.
Ensure meeting room and AV equipment are operational and support business events when required.
Prepare IT reports, maintain documentation, and contribute to process improvements.
Collaborate with System Engineering, Network, Security, Procurement, HR, and other teams to ensure efficient IT service delivery.
Skills
Good knowledge of Windows, macOS, Microsoft 365, Google Workspace, Active Directory/Azure AD, networking fundamentals, and ITSM tools.
Strong troubleshooting, communication, customer service, and problem-solving skills.
Willingness to work in rotational shifts and support multiple office locations.
Experience and Qualifications
Bachelor's degree in information technology, Computer Science, or related field.
3+ years of experience in IT Helpdesk or Desktop Support.
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

Work arrangement
No