Area Operations Manager - Quick Commerce

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!
Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on..
What makes the role meaty?
Manage a team of 100+ riders and 30+ hub crew, including packers and support staff
Drive team performance through training, coaching, and development programs
Ensure smooth operations at the hub by implementing and adhering to Standard Operating Procedures (SOPs)
Optimize resources to achieve cost and time efficiency in last-mile deliveries
Analyze operational metrics to identify trends and areas for improvement
Create and present regular performance reports, highlighting key metrics
Proficient in Marathi, Hindi, and English to communicate effectively with ground staff and higher management
Address rider and hub crew concerns, ensuring a harmonious work environment
Ready to relocate across Bangalore as per business requirements
Open to learning and adapting to new systems, technologies, and processes
Lead by example to motivate the team and resolve conflicts efficiently
Ensure high service levels through proactive problem-solving and contingency planning
Enforce safety standards and compliance at the hub and during deliveries
Monitor adherence to company policies and local regulations
Oversee timely and accurate order fulfilment to meet customer expectations
Address escalations and complaints, ensuring customer satisfaction
Recruit and onboard riders, packers, and hub staff efficiently to meet operational demands if required
Conduct interviews, training, and orientation sessions for new hires
We hope that you have...
Experience: 4+years in Hub/ dark store management
Metrics-driven approach
Operationally focused and possesses strong leadership and interpersonal skills
The ability to manage large teams and ensure adherence to SOPs is crucial for success

Work arrangement
No