Category Operations Manager

About the Company
Urban Company is a technology platform offering customers a variety of services at home.
Customers use our platform to book services such as beauty treatments, haircuts, massage
therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the
comfort of their home and at a time of their choosing. We promise our customers a
high-quality, standardized, and reliable service experience. To fulfill this promise, we work
closely with our hand-picked service partners, enabling them with technology, training,
products, tools, financing, insurance, and brand, helping them succeed and deliver on this
promise.
Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav,
and Varun, realized that the home services industry was predominantly unorganized,
fragmented, and offline. Customers found it challenging to avail quality services conveniently,
and service professionals were struggling to make ends meet, having to rely upon several
middlemen, contractors, and local aggregators. The founders felt that the industry was ripe
for disruption, and launched Urban Company, with three key principles in mind -
1. Customer love: Build a platform that offers truly delightful and differentiated services
2. Partner empowerment: Build a deep, full-stack partnership with service partners,
helping improve their earnings and overall livelihood
3. Technology first: Bring innovation and technology to an age-old industry
What You’ll Do:
The most common question asked is, 'What does a typical day in the life of an SCM look like?'
To answer that in brevity, no two days will be the same for you in this role:
● First focus is operational excellence for your set of cities - this involves selection and
training of new partners and improving current partners' quality. This is the crux and
main focus of the role. It is an operations-heavy role
● You will also be expected to take charge of key central growth tracks for the category
over time:
○ Projects focused on improving quality and service excellence
○ Projects focused on improving offerings and innovation
● Collaboration with cross-functional teams to ensure swift and robust execution.
You are the owner of the business entrusted to you, and you have a direct influence on how
the business shapes up. We are looking for folks who have a high ownership mindset and love
operational excellence
Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.
In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:
Sustainable and profitable growth
Building customer and partner love at scale
Leading a team from the front and empowering them to win based on UC's values
Collaboration with cross-functional teams to ensure swift and robust execution.
You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands
What We Need:
Minimum 2-4 years experience in an ops-related/consulting/strategy role.
Demonstrated leadership of teams and projects – the ability to influence and lead.
Someone who can deliver under tight timelines
Super energetic, loves challenges and solving them.
What can you expect:
A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
Energy and hustle of a startup with processes and depth of a big organization
Expect to work with people you can learn from and are invested in your growth
Opportunity to be part of the mission to transform customer and partner experience

Work arrangement
No