Operations Manager

Company Description -: Befiqrr.com is a comprehensive financial platform focused on helping individuals and families build lasting financial well-being. The company serves as a trusted partner across the full financial journey, from protecting the future and growing wealth to managing day-to-day finances wisely. Its expertise spans Mutual Funds, SIPs, Insurance, Loans, Tax Management, and Wealth Planning, with an emphasis on long-term wealth creation. Befiqrr.com promotes goal-based investing and financial discipline, guiding clients to understand and leverage investment opportunities effectively.
ROLE OVERVIEW
This role will be responsible for managing the backend operations and client servicing workflow — from collecting and validating client information to updating systems, managing insurance portals, coordinating documentation, assigning tasks, and ensuring that every case moves smoothly towards completion.
The ideal candidate should be detail-oriented, tech-savvy, proactive, and comfortable handling multiple cases simultaneously.
KEY RESPONSIBILITY
Manage day-to-day insurance and financial services operations.
Collect, verify, organize, and enter client information accurately into internal systems.
Login and work on various insurance company portals for quotations, proposals, policy servicing, renewals, endorsements, claims-related documentation and other operational requirements.
Coordinate with clients to collect required documents and information.
Follow up with customers for pending documents, information, signatures, payments and other requirements.
Allocate and assign customer data/tasks to the appropriate team members.
Track each case from initiation to completion and ensure timely closure.
Maintain accurate records of client information, applications, documents and transaction status.
Coordinate with insurance companies, internal teams, advisors and customers for smooth processing.
Identify missing information or documentation and proactively resolve operational issues.
Maintain daily MIS and operational reports.
Ensure data accuracy, confidentiality and compliance with internal processes.
Monitor pending cases and follow up regularly to ensure there are no unnecessary delays.
Help improve and streamline operational processes as the company scales.
Provide regular updates to the management team regarding operational status, pending cases and critical issues.
WHAT WE ARE LOOKING FOR -:
Knowledge in insurance operations, financial services, fintech, banking, broking, or a similar operational role.
Good understanding of online portals and digital workflows.
Strong working knowledge of MS Excel / Google Sheets.
Excellent attention to detail and accuracy.
Strong communication and follow-up skills.
Ability to manage multiple clients and cases simultaneously.
Comfortable working with technology and learning new software/platforms quickly.
Strong ownership mentality — someone who follows a task until it is completed.
Ability to work independently while coordinating effectively with different teams.
Preferred Experience
Candidates with experience in:
Health Insurance Operations
Life Insurance / Term Insurance Operations
Insurance Broking
Financial Services Operations
Mutual Fund / Wealth Management Operations
CRM / Client Servicing
Insurance company portals and proposal processing
will be preferred.
What You'll Get
Opportunity to work with a fast-growing financial services brand.
Exposure to insurance, wealth management and digital financial services.
Opportunity to build and improve operational systems as the company scales.
High ownership and responsibility from day one.
Career growth opportunities within Befiqrr.
Who Will Succeed in This Role?
We are looking for someone who doesn't simply “complete assigned tasks.”
We want someone who can take ownership of a client case, coordinate with everyone involved, identify what is pending, follow it up, and make sure the work reaches completion.
If you are highly organized, proactive and enjoy making processes run smoothly, we'd like to hear from you.

Work arrangement
No