Operations Specialist

Job Title: Operations Specialist (Jewllery Order & Inventory Management)
Location: Andheri SEEPZ, Mumbai
Company: Cubix Digital Solutions
Experience: 3–7 years
Compensation: ₹6–8 LPA (based on experience)
About Us
Cubix Digital Solutions is the dedicated digital back office for Apex Jewellers, one of Europe's leading jewellery retailers. With offices in Mumbai and Hyderabad and a growing team of 40+ professionals (expanding to 120+ including our manufacturing unit), we support international business operations across software development, ERP, e-commerce, digital marketing, finance, customer support, and business process automation.
Based in Andheri SEEPZ, Mumbai, we foster a culture of innovation, ownership, collaboration, and continuous improvement — encouraging the use of AI and modern technology to solve real business challenges and deliver operational excellence.
About the Role
We're looking for a driven, detail-oriented Operations Specialist to join our Mumbai team in a hands-on, multi-functional role supporting our UK & Ireland teams. You'll manage the end-to-end jewellery order lifecycle, coordinate with suppliers, and help ensure smooth daily operations from our India office. Prior experience in the Gem & Jewellery industry is a plus but not required.
Key Responsibilities
Lead day-to-day operations of the India office while supporting UK & Ireland teams
Manage the complete jewellery order lifecycle — from order receipt through supplier allocation, production, quality control, logistics, and final delivery
Assign orders to suppliers and monitor production schedules to ensure deadlines are met
Build and maintain strong supplier relationships, managing communication and resolving issues
Oversee quality control to ensure all jewellery meets company standards before dispatch
Coordinate with the Sales team to resolve missing order information and operational queries
Oversee printing and management of jewellery certificates, ensuring accuracy and timely processing
Manage ERP and order management systems, ensuring accurate tracking, inventory records, and reporting
Identify workflow bottlenecks and drive process improvements
Lead and support the Operations team, ensuring workloads are managed effectively
Take ownership of operational projects and additional responsibilities as needed
What We're Looking For
Jewellery industry experience required — prior work in the Gem & Jewellery sector is mandatory for this role
3–7 years of experience in Operations, Order Management, Inventory Control, or Supply Chain
Good working knowledge of MS Excel
Experience with ERP systems (Odoo or similar) preferred
Strong attention to detail and follow-up skills
Good written and verbal communication in English
Highly organized and able to manage multiple tasks effectively
Work Schedule
Monday–Friday and alternate Saturdays: 10:30 AM – 7:00 PM

Work arrangement
No