Operations Head – Quick Commerce & E-Commerce

Location Bangalore
Department Operations / E-Commerce
Experience 5–8 years
Reports to Founder / Business Head
Team Operations Executives (Quick Commerce, Marketplace, D2C)
About the Role
We are a fast-growing FMCG food brand selling across quick commerce, marketplaces and our own D2C channel. We are looking for an Operations Head to take end-to-end ownership of this entire channel operation — the team, the platforms, the numbers and the day-to-day execution.
This is a hands-on leadership role. You will run the operations desk, hold the team to clear KPIs, keep every platform live and well-stocked, and work directly with platform KAMs to unlock growth. If you enjoy owning outcomes rather than passing them on, this role is built for you.
What You Will Own
1. Team & Operations Leadership
Take complete ownership of Quick Commerce, Marketplace and D2C operations.
Lead and manage the operations team — allocate responsibilities, set KPIs and review performance.
Run structured daily and weekly reviews; identify gaps and close them with clear corrective action.
Own operational escalations end to end and ensure timely resolution.
Ensure clean coordination between internal teams — supply, warehouse, marketing and finance — and platform partners.
2. Quick Commerce
Manage operations across Blinkit, Zepto, Swiggy Instamart, BigBasket and other quick commerce platforms.
Track purchase orders, fill rates, appointments, dispatch and inwarding — and keep availability high across cities.
Control cancellations, returns, out-of-stock instances and platform-side rejections.
Work with KAMs on visibility, listings, promotions and platform-led growth levers.
3. E-Commerce & D2C
Oversee Amazon, Flipkart, Myntra, Ajio, Shopify and D2C operations.
Ensure accurate catalogue management — listings, content, images, pricing, offers and product information.
Monitor orders, returns, ratings, reviews and overall customer experience.
Ensure every marketplace activity is completed accurately and within timelines.
4. Business Growth
Drive topline growth across all channels through availability, assortment, pricing and visibility.
Analyse platform-wise and SKU-wise performance to identify growth opportunities and drop-offs.
Partner with Marketing and Performance Marketing on campaigns, promotions and new launches.
Track competitor activity, category trends and new platform opportunities.
5. MIS & Reporting
Own daily, weekly and monthly operational reporting for all channels.
Review team reports for accuracy and ensure on-time submission.
Monitor KPIs through MIS, dashboards and platform reports.
Present performance insights, issues and action plans to management with clear recommendations.
6. Platform & Stakeholder Management
Build and maintain strong working relationships with KAMs and marketplace teams.
Stay ahead of platform policies, process changes and compliance requirements.
Coordinate across stakeholders to resolve issues and improve platform performance.
What We Are Looking For
5–8 years in E-Commerce, Quick Commerce, Marketplace or D2C operations.
Proven experience managing and leading an operations team.
Hands-on working knowledge of Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart and similar platforms.
Strong analytical and problem-solving ability, with advanced Excel and dashboard skills.
Sound understanding of marketplace operations, supply planning and D2C.
Clear communication and confident stakeholder management.
High ownership and the ability to make decisions under pressure across multiple platforms.
Preferred
FMCG or food category experience.
Experience in a fast-paced start-up environment.

Work arrangement
No