Marketing & Customer Relations Executive

Job Title : Marketing & Customer Relations Executive
Company: Pet India Industries
Location: Chennai
Experience: Freshers / 1–2 years
Employment Type: Full-time
About :
Pet India Industries is looking for a confident, well-spoken and people-oriented Marketing & Customer Relations Executive to join our team.
The role involves communicating with prospective and existing customers, handling enquiries, following up with leads, understanding customer requirements and developing long-term business relationships.
Key Responsibilities
Handle customer enquiries and communicate with prospective and existing customers through calls, WhatsApp, email and online platforms.
Understand customer requirements and coordinate with the internal team to take enquiries forward.
Build and maintain good relationships with customers and follow up regularly on ongoing enquiries.
Identify and connect with potential customers through various marketing and online channels.
Maintain proper records of customer enquiries, conversations and follow-ups.
Coordinate with customers regarding quotations, samples, product requirements and other enquiries.
Support customer meetings and other marketing activities when required.
What are we looking for:
Excellent communication skills with the confidence to speak comfortably with new and existing customers.
Ability to communicate clearly and professionally over phone, WhatsApp and email.
Fluent in both English and Tamil.
Knowledge of additional regional languages such as Hindi, Telugu, Kannada, Malayalam, etc. will be an added advantage.
Good listening skills and the ability to understand customer requirements.
Friendly, confident and positive attitude.
Good follow-up skills and willingness to build long-term customer relationships.
Willingness to learn and develop knowledge about our products and industry.
Experience:
MBA/ Marketing Freshers are welcome to apply.
Candidates with 1–2 years of experience in marketing, customer relations, customer support, inside sales or a similar role may also apply.
If you are confident, communicate well and enjoy interacting with people, we would love to hear from you.

Work arrangement
No