Field Services Engineer

Job Responsibilities:
Diagnose and troubleshoot hardware and software issues in laptops and desktop computers.
Perform laptop servicing, repair, maintenance, and component replacement.
Troubleshoot issues related to motherboards, RAM, SSD/HDD, batteries, displays, keyboards, touchpads, charging ports, and cooling systems.
Install and configure Windows operating systems, drivers, applications, and system updates.
Perform hardware upgrades such as RAM and SSD replacement/upgrades.
Diagnose operating system, driver, boot, performance, and connectivity problems.
Perform laptop cleaning, thermal paste replacement, and basic preventive maintenance.
Troubleshoot Wi-Fi, Bluetooth, USB, HDMI, audio, camera, and other peripheral issues.
Conduct hardware testing after repairs to ensure the laptop is functioning properly.
Maintain service records, repair reports, and spare-parts documentation.
Provide technical support to customers and explain repair requirements clearly.
Follow proper ESD and safety procedures while handling electronic components.
Escalate complex motherboard-level or hardware issues when required.
Required Skills:
Basic knowledge of laptop and desktop hardware troubleshooting.
Required Two-Wheeler license.
Knowledge of Windows installation, formatting, partitioning, and driver installation.
Understanding of computer components and their functions.
Basic knowledge of networking and internet troubleshooting.
Ability to identify faulty hardware and replace components.
Good problem-solving and diagnostic skills.
Good communication and customer-service skills.
Ability to work independently and as part of a technical team.
Preferred Qualifications:
Diploma/ITI/Certificate in Computer Hardware, IT, Electronics, or a related field.
0–2 years of experience in laptop/computer servicing or technical support.
Freshers with relevant technical knowledge and practical skills may also be considered.

Work arrangement
No