Head of Operations

About Trivance Group
Trivance Group is building a technology-driven ecosystem for suppliers, vendors, manufacturers, importers, exporters and buyers to discover opportunities, source products and execute international trade more efficiently.
Our ecosystem includes Trivance Group and COMM Commerce, supported by AI-backed analytical technology that helps us turn operational and market data into actionable business intelligence.
We are an early-stage startup, and we are looking for a Head of Operations who can help build the systems, processes and team required to scale this ecosystem.
About the Role
The Head of Operations will be responsible for the end-to-end operational performance of Trivance Group and COMM Commerce.
This is a highly hands-on leadership role. You will work directly with the founders and take ownership of converting strategy into execution.
You will be expected to build processes from scratch, manage multiple stakeholders, identify operational bottlenecks, establish KPIs and create a scalable operating structure.
Key Responsibilities
Own day-to-day operations across Trivance Group and COMM Commerce.
Build and implement SOPs, workflows, operating processes and reporting systems.
Manage supplier, vendor and buyer onboarding and operational relationships.
Oversee sourcing, RFQs, negotiations and transaction execution.
Coordinate with suppliers, buyers, logistics partners, documentation teams and other stakeholders.
Manage marketplace operations, vendor performance and product/catalogue quality.
Track transactions from requirement through fulfilment and closure.
Identify operational risks, bottlenecks and revenue leakages and implement solutions.
Use AI-backed analytics and business data to improve operational and commercial decision-making.
Establish dashboards, KPIs and regular performance reviews.
Build, hire and manage the operations team as the business scales.
Work closely with technology/product teams to translate operational requirements into platform improvements.
Work directly with founders on strategic initiatives, new markets and business expansion.
What We're Looking For
We are looking for an operator and builder, not simply a manager.
Ideal candidates may have experience in:
B2B marketplaces
E-commerce
Import/export
International trade
Procurement
Supply chain or logistics
SaaS / technology
Startup operations
Business consulting
You should have:
Strong ownership and execution ability.
Excellent analytical and problem-solving skills.
Strong communication, negotiation and stakeholder-management abilities.
Experience building or improving operational processes.
Comfort working with data, dashboards and technology.
Familiarity with AI tools and data-driven decision-making.
Ability to operate independently in a fast-changing startup environment.
Ability to manage multiple priorities without losing attention to detail.
A commercial mindset with an understanding of revenue, margins and business growth.
What Success Looks Like
In the first 90–180 days, you will be expected to:
Establish a clear operating structure across both platforms.
Build core SOPs and accountability systems.
Establish operational KPIs and management dashboards.
Improve supplier, vendor and buyer onboarding.
Strengthen transaction tracking and execution.
Identify and eliminate major operational bottlenecks.
Build the foundation for a high-performing operations team.
Create processes that can scale as Trivance expands into new markets.
Why Join Us?
Trivance is at an early stage, which means you will not be inheriting a finished operating system.
You will help build it.
You will work closely with the founders, have significant ownership over operations and have the opportunity to participate in the company's long-term upside through ESOPs in addition to a competitive salary.
If you're looking for a role where you can build, experiment, take ownership and directly influence the trajectory of a growing global trade business, we'd like to hear from you.
Compensation
Competitive fixed salary + ESOP opportunity.
ESOP allocation will be determined based on experience, seniority, ownership and expected contribution to the company.
How to Apply
Please submit your CV/LinkedIn profile along with a brief note describing:
The largest operation, team or business process you have managed or built.
A difficult operational problem you solved.
Why you want to join an early-stage company and build from the ground up.
This version is better suited to LinkedIn's actual job listing field because candidates can quickly scan the role, responsibilities, requirements, compensation and expectations without it reading like an Instagram recruitment pitch.

Work arrangement
No