Front Office Manager

Company Description The President Hotel – India, part of the PAI Group of Hotels, is a hospitality brand focused on delivering comfortable stays and personalized service to guests. The hotel emphasizes professional standards, attention to detail, and a welcoming atmosphere for both business and leisure travelers. Team members are encouraged to contribute ideas that enhance guest experience and operational efficiency. Working at The President Hotel offers opportunities for growth within the broader PAI Group of Hotels network.
Role Description The Front Office Manager is responsible for overseeing daily front desk operations, ensuring smooth check-in and check-out procedures, and maintaining high standards of guest service. This full-time, on-site role in North Goa involves supervising front office staff, managing reservations, handling guest queries and escalations, and coordinating with other departments to deliver a seamless guest experience. The Front Office Manager will monitor room allocation, billing accuracy, and front office documentation, while implementing procedures to improve efficiency and guest satisfaction. The role also includes training team members, maintaining communication channels, preparing basic reports on occupancy and revenue, and ensuring compliance with hotel policies and safety guidelines.
Qualifications
Candidates should possess strong Front Office and Customer Service skills, with a focus on Guest Relations and Customer Satisfaction.
Candidates should possess solid Office Administration abilities, including documentation, record-keeping, and coordination with other departments.
Candidates should possess clear and professional Communication skills, both verbal and written, to interact effectively with guests and team members.
Relevant experience in hotel front office operations or hospitality management is highly beneficial.
A diploma or degree in Hospitality Management, Hotel Administration, or a related field is preferred.
Proficiency in hotel management software and basic MS Office tools is an advantage.
Ability to lead a team, manage shifts, resolve issues calmly, and maintain a guest-centric approach.

Work arrangement
No