Sales Operations Specialist

Company Description Drihten Technology Private Limited is a technology manufacturer specializing in industrial controllers and customized solutions for material handling, military, and medical equipment industries. Founded in 2017, the company focuses on delivering cutting-edge products for equipment safety, wireless connectivity for sensor-actuator systems, and IoT applications. Drihten brings together skilled engineers, design specialists, and project management experts to develop complex, high-performance projects and products. The company serves a diverse customer base, including industrial machine manufacturers, automation organizations, power generation plants, heavy industries, steel plants, airports, and other engineering sectors. With a strong commitment to quality, productivity, and customer service, Drihten aims to make IoT and wireless solutions simpler and more accessible worldwide.
Role Description The Sales Operations Specialist is a full-time, on-site role based in the Pune Division. This role is responsible for supporting the sales team with operational processes, including managing sales data, preparing reports, and maintaining accurate records in CRM or related systems. The specialist will coordinate with internal stakeholders to streamline workflows, monitor sales performance metrics, and assist in forecasting and pipeline management. Day-to-day tasks include handling customer inquiries related to sales operations, ensuring timely order processing, and collaborating with teams such as customer service, finance, and production to align sales activities with delivery commitments. The role also involves identifying process improvements, supporting sales planning initiatives, and contributing to a consistent, customer-focused sales experience.
Qualifications
Candidates should possess strong Sales and Sales Operations skills to manage pipelines, reporting, workflows, and order processing.
Candidates should possess effective Communication and Customer Service skills to interact with clients and internal teams in a clear, professional manner.
Candidates should possess solid Analytical Skills to interpret sales data, track performance metrics, and support forecasting and decision-making.
Experience with CRM or sales management tools and proficiency in MS Excel or similar reporting software is beneficial.
Relevant experience in industrial, engineering, or technology sectors is an advantage.
Bachelor’s degree in Business, Engineering, or a related field, or equivalent practical experience.
Ability to work collaboratively on-site in Pune Division, with attention to detail and a focus on process improvement.

Work arrangement
No