Operations & Back Office Executive

Operations & Back Office Executive
Organization: GIBMS Business School
Department: Operations & Administration
Position: Operations & Back Office Executive
Location: Mumbai
Employment Type: Full-Time
About the Role
GIBMS Business School is looking for a proactive, organized, and people-oriented Operations & Back Office Executive to support day-to-day institutional operations, administration, vendor coordination, and student/candidate counselling.
The ideal candidate should have excellent communication and interpersonal skills, strong follow-up abilities, and the confidence to interact with students, parents, vendors, faculty, and internal teams.
Key Responsibilities
Manage day-to-day back-office and administrative operations of the business school.
Coordinate with vendors, service providers, freelancers, and external partners for timely delivery of products and services.
Maintain vendor records, quotations, invoices, purchase-related documentation, and follow-ups.
Support student and candidate counselling, understand their requirements, explain relevant programmes, and assist them through the admission/enrolment process.
Handle inbound enquiries through phone, WhatsApp, email, and other communication channels.
Coordinate with academic, admissions, marketing, finance, and management teams to ensure smooth operations.
Maintain databases, student records, operational reports, and documentation.
Follow up with students, vendors, partners, and internal teams on pending tasks and commitments.
Assist in organizing seminars, workshops, orientations, events, meetings, and other institutional activities.
Resolve routine operational and student-related queries professionally and escalate issues when required.
Ensure timely completion of assigned administrative and operational tasks.
Maintain a professional relationship with students, vendors, faculty members, and other stakeholders.
Required Skills
Excellent verbal and written communication skills.
Strong interpersonal and relationship-management skills.
Good knowledge of vendor management and coordination.
Strong follow-up, organizational, and multitasking abilities.
Good counselling and convincing skills.
Comfortable communicating with students, parents, vendors, and senior management.
Working knowledge of MS Office / Google Workspace, Excel, email, and WhatsApp Business.
Ability to maintain records and prepare basic operational reports.
Proactive attitude with strong problem-solving skills.
Professional appearance, positive attitude, and customer/student-centric approach.
Education & Experience
Graduate in any discipline.
1–3 years of experience in operations, administration, back-office, education, admissions, customer service, or a related field preferred.
Candidates with experience in educational institutions, training organizations, business schools, or service businesses will be preferred.
Key Performance Areas
Smooth day-to-day operations and back-office management
Effective vendor coordination and timely follow-ups
Student/candidate counselling and enquiry conversion
Stakeholder communication and relationship management
Accurate documentation, reporting, and administrative support
Ideal Candidate
The ideal candidate is well-spoken, confident, organized, approachable, and highly responsible, with the ability to independently manage multiple operational activities while maintaining excellent relationships with students, vendors, and internal stakeholders.
To apply please email your profiles on info@gibms.co.in

Work arrangement
No