Live opening · Posted 9 hours ago
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Description supplied by the original job listing.
We are looking for an Application Support Engineer with 1 to 3 years of hands-on experience in managing, troubleshooting, and maintaining enterprise applications. The ideal candidate will possess solid experience with Oracle WebLogic application servers, Oracle Database queries, and ITIL incident/request workflows managed via ServiceNow.
Key Responsibilities
• Monitor and provide Level 2 (L2) production support for enterprise business applications.
• Perform application server administration, routine deployments, server restarts, and log analysis on Oracle WebLogic.
• Write and execute basic to intermediate SQL queries in Oracle DB for data verification, issue triage, and reporting.
• Manage ticket lifecycles (Incidents, Service Requests, Change Tasks) using ServiceNow adhering to defined SLAs.
• Follow standard ITIL framework processes for Incident, Problem, and Change Management.
• Coordinate with internal infrastructure, DBA, and Level 2/3 engineering teams to resolve production bottlenecks and escalate critical outages.
• Participate in application health checks, sanity testing post-deployments, and documentation of standard operating procedures (SOPs).
Requirements & Skills
• Experience: 1–3 years in Production / Application Support environments.
• Middleware/App Server: Hands-on experience with Oracle WebLogic (managing instances, reviewing server logs, thread dumps, datasource checks).
• Database: Proficiency in Oracle DB
• Ticketing & Process: Practical experience using ServiceNow; strong working understanding of ITIL methodologies (ITIL v3/v4 Foundation is a plus).
• Operating Systems: Basic to intermediate Linux/Unix command-line navigation and shell scripting knowledge.
Work arrangement
No
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