Front Office Receptionist

Company Description Crysta IVF is India’s fastest growing fertility healthcare network, focused on delivering high-quality, compassionate fertility care to intending couples. A multidisciplinary team of globally recognized fertility experts, IVF specialists, embryologists, gynecologists, and obstetricians works together to offer individualized, holistic care. Crysta IVF has supported thousands of successful IVF and IUI treatments and resolved diverse infertility issues for couples. The company’s collaborative culture, PAN-India presence, and team of 400+ professionals create strong opportunities for career growth and meaningful impact.
Role Description This is a full-time, on-site Front Office Receptionist role based in Motihari. The Front Office Receptionist will be responsible for welcoming patients and visitors, managing check-in and check-out processes, and maintaining a professional and empathetic front office environment. The role includes handling incoming calls, addressing inquiries, scheduling and confirming appointments, and coordinating with clinical and administrative staff to ensure smooth patient flow. The receptionist will manage front desk records, maintain confidentiality of patient information, and support basic administrative tasks such as document handling, billing coordination, and data entry. The position involves regular interaction with patients, requiring a calm, courteous, and service-oriented demeanor aligned with Crysta IVF’s standards of care.
Role & responsibilities
1. Effective coordination with Nursing, Doctors, Patients, and administrative departments.
2. Coordinate with patients and billing process
3. Interacting with patients on complaints.
4. Billing OPD/Emergency.
5. Taking complaints from the patient/Attendant regarding the services.
6. Handling patients enquiries and complaints.
7. Welcome patients and visitors with a warm and professional demeanour, ensuring a positive first impression.
8. Processed patient check-ins and check-outs, managing billing and payment collections.

Work arrangement
No