Service Delivery Manager

Hiring: Infrastructure Service Delivery Manager (Hands On Infrastructure Operations)
We are looking for a Hands On Infrastructure Service Delivery Manager who is passionate about managing enterprise infrastructure operations and not just governance/reporting. This role requires someone who has grown through Infrastructure Operations and can lead teams while understanding the technology landscape across multiple towers.
Responsibilities
Own end-to-end Infrastructure Operations and Managed Services delivery.
Manage Infrastructure Towers including: Windows & Linux Servers
Azure / AWS Cloud
Network Operations
Active Directory & Identity Management
Backup & Storage
Security Operations
End User Computing / Service Desk
Drive Incident, Problem, Change, and Service Request Management.
Ensure SLA, KPI, and Customer Satisfaction targets are consistently achieved.
Lead Major Incident Management and customer escalations.
Conduct Weekly, Monthly, and Quarterly Service Governance Reviews.
Drive automation, process improvement, and operational excellence initiatives.
Manage transition-to-operation activities for new projects and services.
Lead infrastructure teams, resource planning, performance management, and skill development.
Ensure compliance with audit, security, and regulatory requirements.
Manage third-party vendors and hosted Data Center operations.
Required Experience
10+ years of overall experience.
Minimum 4+ years in Infrastructure Service Delivery / Infrastructure Operations Management.
Strong experience managing enterprise Managed Services engagements.
Hands-on understanding of: Windows / Linux Administration
VMware / Virtualization
Networking
Storage & Backup
Active Directory
Cloud Platforms (Azure/AWS)
Service Desk / EUC Operations
Experience handling customer-facing delivery and executive governance.
Strong knowledge of ITIL processes.
Experience managing L1/L2/L3 support teams.
Exposure to infrastructure transformation, cloud migration, and automation initiatives.

Work arrangement
No