Live opening · Posted 21 days ago
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Hiring : Infra Voice – Service Desk Engineer
Experience : 6 Months – 1 Year
Job Location : Ghansoli Reliance Retail
Shift : Rotational & Night Shifts
Job Responsibilities :
Provide first-level technical support to users via voice calls.
Handle and resolve IT-related incidents and service requests.
Troubleshoot basic issues related to Windows, applications, hardware, network, and connectivity.
Log, update, and track tickets in the ITSM/ticketing tool.
Escalate unresolved issues to the appropriate technical teams.
Maintain proper documentation of incidents and resolutions.
Follow defined SLA and service desk processes.
Ensure professional communication and timely resolution of user queries.
Required Skills :
6 months to 1 year of experience in Service Desk, Help Desk, Technical Support, or Voice Support.
Good verbal and written communication skills.
Basic knowledge of Windows, MS Office, networking, and troubleshooting.
Comfortable working in rotational and night shifts.
Customer-service-oriented approach.
Ability to troubleshoot and resolve issues over the phone.
Education: Graduate / Diploma in IT or a related field preferred.
Work arrangement
No
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