Marketplace Operations Analyst

Job Posting Title
Marketplace Operations Analyst
Job Description Summary
Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.
Hiring Requirements
Marketplace Operations Analyst
Business Process & Operations
Additional Information
ABOUT THIS OPPORTUNITY
Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.
PRIMARY RESPONSIBILITIES
Partner service and support
Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders
Manage and process returns and payment disputes from external partners
Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
Drive small to medium partner experience enhancement projects
Provide periodic reports of partner performance and returns dispute analysis and insights
REQUIREMENTS
Graduate within a field of Business Studies
At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
Keen attention to detail
Strong problem solving and logical reasoning abilities
Proficient in MS Excel and MS PowerPoint
Ability to analyze data using MS Excel and Domo
Strong interpersonal, verbal, presentation and written communication skills
Able to manage multiple priorities, and work with speed and accuracy