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About RTDS
Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.
Our continuous innovation-led services include -
Managed Cloud Hosting Services
AWS Cloud Services
Public Cloud Solutions
Cybersecurity Solutions
Job responsibilities
Lead and manage the System Administration / L2 Support team, ensuring smooth day-to-day
operations and SLA adherence.
Handle L2 escalations related to Windows/Linux servers, Active Directory, DNS, DHCP,
Microsoft 365, networking, virtualization, and endpoints.
Monitor team performance, ticket queues, response/resolution TATs and service quality.
Allocate tickets and tasks within the team and ensure timely resolution of incidents and service requests.
Monitor server health, uptime, capacity, patching and system performance.
Manage and troubleshoot VMware, OpenStack, or Hyper-V environments.
Oversee Microsoft 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
Coordinate with L1, L3, Security, Network, and other technical teams for complex issues.
Review major incidents, conduct RCA, and ensure preventive actions are implemented.
Maintain SOPs, knowledge base, documentation, and shift handover processes.
Support 24×7 operations and manage rotational shifts/on-call requirements.
Provide regular operational reports and updates to management.
Required Skills
Strong hands-on experience in Windows/Linux System Administration.
Good knowledge of Active Directory, GPO, DNS, DHCP, TCP/IP, LAN/WAN, VLAN and Firewall.
Experience with Microsoft 365 administration.
Hands-on experience with VMware, OpenStack, or Hyper-V.
Knowledge of RMM/monitoring tools such as Kaseya, ConnectWise, SCCM or Intune.
Experience with ticketing tools such as ServiceNow, Zoho Desk or similar platforms.
Knowledge of endpoint security tools such as CrowdStrike and Zscaler.
Strong incident, escalation, and problem-management skills.
Good understanding of SLA, TAT, KPI and service management.
Strong team management, communication, and stakeholder-management skills.
Good troubleshooting and analytical skills▪ ITIL knowledge/certification would be an advantage.
Qualifications
Bachelor's degree (IT or a related field)
5+ years of experience in System Administration / IT Infrastructure / Technical Support.
Minimum 1–2 years of experience in a Team Lead or similar leadership role.
Hands-on experience managing L2 technical support/escalations.
Willingness to work in a 24×7 rotational shift environment.
OUR MISSION
To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.
OUR VISION
Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.
OUR BRANDS
AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:
Public Cloud
Private Cloud
Cloud GPUs
Kubernetes
Infrastructure as a Service (IaaS)
AWS Services
Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn More: https://acecloud.ai/
Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:
Accounting/Tax Application Hosting
Managed Security Services
Managed IT Services
Hosted Virtual Desktop Solutions
Learn More: https://www.acecloudhosting.com/
KEY HIGHLIGHTS
Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees
Data Center Partners: 10+ data center partners located across the USA, UK, and India
Strategic Partnerships:
Microsoft Direct Partner under the CSP Program.
Intuit Authorized Commercial Hosting Provider.
AWS Advanced Consulting Partner with Storage & SMB Competencies
VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions
Accreditations and Memberships:
ISO/IEC 27001:2022 Certified
Registered with NASSCOM
Member of the Internet Telephony Services Providers’ Association in the UK.
Awards and Recognitions:
Customer Service Department of the Year Stevie Award (2024)
CPA Practice Advisor Readers' Choice Awards (2023)
VMware Accelerating Cloud Provider Partner Award (2020)
K2 Quality Award for Customer Satisfaction (2019)
Great User Experience Award by FinancesOnline (2018)
User Favourite Award by Accountex USA (2016)
CONTACT INFORMATION
Website: https://www.myrealdata.in
Work arrangement
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