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Hi Folks,
We are currently hiring for the role of an Operation Manager with a Leading firm based in Mumbai.
Designation: Operation Manager
Location-Mumbai/Bangalore
Shift: 10 am to 6pm
Salary- Up to 8 LPA
Exp: Min 4- 5yr+
Saturday & Sunday fixed off
Requires excellent communication with immediate joiners
Operations Manager
An Operations Manager ensures that all healthcare services promised to company clients are delivered smoothly and on time. They coordinate with clients, hospitals, labs, doctors, vendors, and internal teams to ensure employees have a hassle-free healthcare experience.
ROLE & RESPONSIBILITIES:
1. Handle Client Accounts
Manage day-to-day operations for assigned corporate clients
Solve client and employee issues quickly.
2. Manage New Client Launches
Set up new corporate accounts before they go live.
Coordinate with different teams to ensure everything is ready.
Help HR teams during on boarding.
3. Manage Healthcare Programs
Oversee services like:
Annual Health Checkups ( AHC )
OPD Wallet
Doctor Consultations
Diagnostic Tests
Mental Health Programs
Women's Health
Dental & Vision Benefits
Pharmacy Services
Ensure all these services run smoothly.
4. Coordinate Annual Health Checkups
Schedule health checkup camps.
Coordinate with hospitals, labs, and diagnostic centers.
Track appointments, reports, and employee feedback.
Resolve any delays or issues.
5. Improve Customer Experience
Collect employee feedback.
Identify common problems.
Share suggestions with the Product and Tech teams to improve the app and services.
6. Prepare Reports
Track service usage, complaints, and performance.
Share reports with clients and management.
Suggest ways to improve employee participation.
7. Support Client Renewals
Ensure clients are happy with the service.
Help the sales team retain existing clients by providing good service and performance reports.
8. Handle Escalations
Resolve complaints from clients, employees, or vendors.
Ensure all issues are closed within the required time.
9. Manage Vendors
Coordinate with:
Hospitals
Labs
Doctors
Pharmacies
Mental Health Experts
Dental & Vision Partners
Monitor their service quality and timelines.
10. Improve Processes
Create SOPs (Standard Operating Procedures).
Build trackers and checklists.
Find ways to automate manual work and improve efficiency.
11. Manage Team
Guide Operations Executives.
Assign daily tasks.
Review work and ensure deadlines are met.
Coordinate with Product, Tech, Finance, Sales, and Leadership team
Interested candidates kindly share your resume at khushi@shunyatattva.co.in or whts up at 9869200181
Regards,
Khushi Rane
Hr.Manager -Human Resources
khushi@shunyatattva.co.in
9869200181
SHUNYATATTVA MANAGEMENT CONSULTANT
Work arrangement
No
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