Client Service Analyst

Job Description:
Job Title- Client Service Analyst
Location- Mumbai, India
Role Description
Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients
Liaising with clients and supporting their account related queries
Building relationships and operations where needed
Ensuring adherence to internal policies and external legal/regulatory frameworks
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
Ensure proper display of all Regulatory Circulars in the Area
Accurate processing of all account opening forms MF applications
Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
Exception handling / deferral tracking and monitoring
Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer
Your skills and experience
Candidate should have excellent communication in English and well groomed.
Minimum qualification required is Graduation.
Minimum Exp should be 2 to 4 Years in relevant field.
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.