Marketing Operations Intern

Intern - Marketing Operations
About Us
The Living Influence is a premium online marketplace specialising in curated luxury home decor products. We curate products from distinguished brands to offer our discerning customers unique and exceptional pieces for their living spaces.
Position Overview
CALLING FRESHERS : Exciting opportunity to learn and grow as a Marketing Operations Intern at TLI - The Living Influence ( www.thelivinginfluence.com ).
We are looking for a motivated and self driven individuals, excellent in written and verbal English communication. The experience entails interaction with customers and Leading Indian Designers in the Interior Product Design space in India. This Intern opportunity is specifically focussed on our Luxury Gifting Vertical.
Key Responsibilities
Process and monitor customer orders from receipt to delivery, ensuring timely fulfillment
Ensure that Inventory of the contents for the Gift boxes is obtained and maintained regularly.
Oversee and ensure that all gift boxes are packed and dispatched as per the SOP defined. Should be willing to get the hands dirty whenever required. Needs to take on ownership along with the Founder.
Maintain strong communication with partner brands regarding Just in time logistics, inventory updates, and delivery timelines.
Do consistent and immediate follow-up with customers who have abandoned checkouts to improve conversion rates.
Troubleshoot order issues and coordinate solutions between customers and the Gifting vertical team.
Required Qualifications
Bachelor's degree / BBA
Have a fair understanding of e-commerce operations or retail management
Basic understanding of digital marketing imperatives.
Proficiency in MS Office and some exposure to e-commerce platforms
A diploma in Marketing will be an added advantage.
Skills
Strong organizational skills with attention to detail
Displays strong initiative and drive at work.
Require high energy at work with a strong desire to trouble shoot and solve problems.
Excellent communication abilities, both written and verbal
Understanding of customer service best practices
Preferred
Experience with home decor or luxury retail
Knowledge of inventory management systems
Familiarity with email marketing platforms
If you're passionate about driving sales, building strong customer relationships and creating exceptional customer experiences in the luxury home decor space, we'd love to hear from you.
Website : https://thelivinginfluence.com/
Insta : https://www.instagram.com/thelivinginfluence/
If interested please email us on praneet@thelivinginfluence.com

Work arrangement
No