Live opening · Posted 7 hours ago

French - Customer Service Representative

Sutherland Global · Cairo, Cairo Governorate, Egypt

Smartrecruiters No Full-time

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At a glance

The key details from the original listing.

Posted 7 hours ago

CompanySutherland Global

LocationCairo, Cairo Governorate, Egypt

Job typeFull-time

Work modeNo

SourceSmartrecruiters

Listed7 hours ago

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About the role

Description supplied by the original job listing.

**Responsabilités :** - Traiter les demandes de la clientèle et résoudre leurs problèmes en leur apportant une assistance rapide et professionnelle - Prendre en charge les problèmes de la clientèle et transmettre les cas complexes à un niveau hiérarchique supérieur si nécessaire - Consigner les échanges avec précision et préserver la confidentialité des informations relatives à la clientèle
Exigences : - Baccalauréat ou équivalent - Compétences en communication en français de niveau B2+ (minimum) - Maîtrise des outils CRM, de la messagerie électronique et des tableurs - Solides capacités de résolution de problèmes et souci du détail
Compétences clés : - Communication claire, professionnelle et empathique - Esprit orienté client et prise en charge des problèmes - Capacité à mener plusieurs tâches de front et à établir des priorités dans un environnement dynamique

Employment type
Full-time

Work arrangement
No

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