Professional, Quality Assurance Engineering

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Job Title
Professional, Quality Assurance Engineering
Role Summary
Testing Professional will be responsible for leading testing activities for the enterprise Portal platform, ensuring the delivery of high-quality, secure, and reliable functionality supporting patch scheduling, compliance reporting, workflow automation, risk management, approvals, and operational governance. The role requires close collaboration with development, operations, cybersecurity, patching teams, and business stakeholders to validate new features, enhancements, integrations, and automation capabilities.
Key Responsibilities
End-to-end testing efforts for Portal releases and enhancements.
Define and execute comprehensive test strategies, test plans, test scenarios, and test cases.
Validate portal functionality including:
Patch scheduling and rescheduling workflows
Cluster concurrent patching capabilities
Risk approval and exception management
Compliance dashboards and reporting
Notification and approval workflows
ServiceNow and infrastructure integrations
User access and role-based permissions
AI tool integration
Develop and maintain automated test suites for regression and integration testing.
Perform functional, integration, system, regression, user acceptance, and performance testing.
Validate APIs and backend services supporting portal functionality.
Track defects through resolution and coordinate closely with development teams.
Participate in requirements reviews and ensure adequate test coverage for new features.
Lead release validation and production readiness testing.
Establish quality metrics, dashboard reporting, and release readiness criteria.
Identify opportunities to improve testing efficiency through automation and process improvements.
Mentor QA engineers and contribute to testing best practices.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
2+ years of software testing experience.
Strong experience in web application testing and enterprise workflow platforms.
Hands-on experience with Agile and DevOps delivery methodologies.
Experience with test management tools such as Azure DevOps, Jira, or ServiceNow.
Strong understanding of SDLC, STLC, and quality assurance best practices.
Experience with API testing tools such as Postman, REST Assured, or SoapUI.
Knowledge of SQL and database testing.
Experience in test automation frameworks such as Playwright, Selenium, Cypress, or similar tools.
Strong analytical, troubleshooting, and stakeholder management skills.
Technical Skills
Functional Testing
Test Automation
API Testing
Regression Testing
SQL & Database Validation
ServiceNow Integration Testing
Web Application Testing
CI/CD Validation
Performance & Reliability Testing
Defect Management
Success Measures
Successful delivery of portal releases with minimal production defects.
Increased automation coverage and reduced manual testing effort.
Improved release quality and stability.
Timely validation of portal enhancements and integrations.
Effective support for compliance, governance, and operational objectives.
High stakeholder satisfaction and confidence in platform reliability.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.