L2 Support + AP

L2 Support + AP
Location: Dallas, US
Type: Full-time
Job Summary
eClerx is looking for L2 Support+API specialist based is Dallas The position requires investigating and resolving complex technical issues with clients, internal stakeholders, and engineering teams while actively debugging code (Java/Python), working with AI tools, and maintaining documentation and code snippets. Key candidates must be comfortable with API integrations and UI basics, possess strong client-facing communication skills, and bring a drive to automate solutions for recurring support issues.
Responsibilities
Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
Work closely with the engineering team to drive resolution of client issues.
Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
Create documentation /runbooks and code snippets to share with clients and internal engineering teams
Debug and fix code.
AI tools
Eligibility Requirements
3 to 5 years of relevant experience is preferred.
Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
Must have a basic knowledge of UI and API integration.
Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
In the US, the target base salary for this role is $80K-$100K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here