Team Lead

Job Description: Team Lead
Department: Talent Acquisition
Reports To: Manager / Senior Manager
Location: Bangalore or Mysore
Employment Type: Full-Time
Mode: Onsite
Position Summary
The Team Lead will own end-to-end operations of the Employee Referral program, driving referral volume, quality, and conversion while ensuring accurate and timely referral bonus processing. This role requires a blend of operational discipline, stakeholder management, communication skills, and people leadership to run a high-performing referral team that supports Infosys BPM hiring needs.
Key Responsibilities
1. Referral Profile Management
- Screen and validate employee referral profiles against defined business/role requirements.
- Ensure timely and accurate submission of validated profiles to recruiters, minimizing turnaround time.
2. Team & Workload Management
- Manage RAP task allocations and calling allocations across the team to optimize productivity.
- Plan and prioritize daily/weekly workload distribution to maximize candidate outreach and profile conversion.
- Monitor team performance and provide coaching, feedback, and support to improve output quality.
3. Campaigns & Employee Engagement
- Design and publish recruitment advertisements, mailers, carousel posts, and promotional campaigns to drive referral participation.
- Plan and execute monthly floor walks, awareness sessions, and engagement programs across business units to boost referral culture.
- Act as the go-to point of contact for employees seeking guidance on referral processes, candidate status, policies, and bonus eligibility.
4. Referral Bonus Processing
- Manage end-to-end Employee Referral Bonus (ERB) processing for both Infosys BPM and Infosys Limited employees.
- Ensure accuracy of eligibility checks, approvals, and timely disbursement of payouts in line with policy.
5. Reporting & Analytics
Prepare, consolidate, and publish key operational reports on a regular cadence, including:
- Utilization Reports
- Attendance Reports
- Client Reports
- Profile Submission Reports
- Master Data Reports
- Floor Walk & Engagement Activity Reports
- SLA, TAT & Productivity Performance Reports
6. Query Resolution & SLA Management
- Resolve employee and stakeholder queries logged via IHD tickets.
- Ensure all queries are addressed and closed within agreed SLA timelines, maintaining high satisfaction levels.
7. Communication & Program Visibility
- Create, review, and publish internal newsletters showcasing referral achievements, ongoing hiring campaigns, and program updates.
- Ensure consistent, accurate, and engaging communication to sustain employee interest in the referral program.
8.Requires Travel
- Willingness to travel across Infosys delivery centers in India
-To conduct floor activities pertaining to employee referrals
- Target conversion on employee referral across delivery centers
Key Result Areas (KRAs)
| KRA | Measure |
| Profile Screening & Submission | Turnaround time, submission accuracy |
| Team Productivity | Calling allocation efficiency, RAP task closure rate |
| Referral Participation | Growth in referral volume, campaign engagement |
| Bonus Processing | Payout accuracy, TAT adherence |
| SLA Adherence | IHD ticket closure within SLA |
| Reporting | Timeliness and accuracy of report publishing |
| Engagement | Number/effectiveness of floor walks and awareness sessions |
Required Skills & Competencies
Strong understanding of end-to-end recruitment/referral processes.
Excellent team management and workload allocation skills.
Proficiency in MS Excel/PowerPoint for reporting and campaign creation (Canva/design tools a plus).
Strong stakeholder management and interpersonal communication skills.
Ability to multitask across operational, financial (bonus processing), and engagement activities.
Analytical mindset with attention to detail, especially for bonus payout accuracy.
Prior experience with ticketing tools (IHD) and SLA-driven environments preferred.
Educational Qualification & Experience
- Graduate/Postgraduate in any discipline (HR specialization preferred).
- 4 to 7 years of experience in Talent Acquisition/Employee Referral Programs, with at least 1 to 2 years in a team lead or supervisory capacity.
Key Interfaces
- Recruiters and Talent Acquisition teams
- Employees across Infosys BPM and Infosys Limited (referrers)
- Finance/Payroll teams (for bonus disbursement)
- Internal communications/branding teams (for campaigns and newsletters)
- IHD support/ticketing team.

Work arrangement
No