Vice President Delivery

We are seeking an accomplished technology and delivery leader to lead a multi-client portfolio serving Healthcare, Telecommunications, Media and Communications sector.
This is a senior leadership role for an individual who combines technology depth, delivery leadership, consulting orientation, commercial acumen and exceptional people leadership.
The mandate goes beyond ensuring successful execution. The successful leader will shape how complex technology engagements are delivered, how engineering organizations evolve, how clients adopt emerging technologies, and how delivery capabilities become a source of differentiation and growth.
The role will lead a distributed organization comprising client-facing and India-based teams supporting multiple strategic accounts across digital engineering, cloud, data and artificial intelligence, and application management.
The ideal candidate will be equally comfortable discussing technology strategy with architects, engaging senior client Vice Presidents and Directors, reviewing the health of complex programs, developing future leaders, and partnering with account teams to identify opportunities for growth.
Role Mandate
The Vice President – Delivery will have end-to-end leadership responsibility for the performance, evolution and scalability of the delivery organization.
Key objectives include:
Build a differentiated technology delivery organization recognized for engineering excellence, innovation, predictability and customer outcomes.
Lead strategic client relationships and become a trusted technology and execution partner to senior client stakeholders.
Bring together capabilities across software engineering, cloud, data, artificial intelligence, modernization and application management into integrated technology solutions.
Establish a scalable operating model connecting client-facing teams with distributed engineering teams in India.
Build a strong leadership layer capable of independently managing complex accounts, programs and technology organizations.
Improve delivery economics through productivity, automation, intelligent workforce management and disciplined execution.
Bring industry insight and consulting thinking into client conversations.
Create an environment where technology innovation translates into tangible client and business outcomes.
Key Responsibilities
1. Portfolio & Delivery Leadership
Own the overall performance and strategic direction of a portfolio of strategic client engagements.
Establish clear accountability for customer outcomes, delivery quality, financial performance, productivity, talent and risk.
Create an operating rhythm that provides transparency and control without unnecessary bureaucracy.
Ensure early identification and resolution of delivery risks, commercial challenges, resource constraints and client concerns.
Manage cross-account dependencies, shared capabilities and organizational priorities.
Establish consistent delivery standards while maintaining flexibility to address client-specific requirements.
Develop scalable delivery models capable of supporting portfolio growth.
2. Technology & Transformation Leadership
Provide technology leadership across areas including:
Digital product and platform engineering
Cloud adoption and modernization
Data platforms, analytics and artificial intelligence
Generative AI and AI-assisted engineering
Legacy modernization and application transformation
Application management and technology operations
DevSecOps and continuous delivery
Platform engineering and developer productivity
Site reliability engineering and observability
Intelligent automation
Technology architecture and modernization roadmaps
The leader should be able to understand these capabilities at both a strategic and practical level, connecting technology decisions to measurable business outcomes.
3. Client Leadership & Consulting
Build trusted relationships with senior client stakeholders, particularly Senior Vice Presidents, Vice Presidents, Directors, technology leaders and business stakeholders.
Establish credibility through technology insight, industry knowledge and consistent execution.
Understand client business priorities, operating challenges and technology landscapes.
Challenge assumptions constructively and introduce new perspectives.
Help clients translate business priorities into actionable technology transformation agendas.
Lead senior-level delivery, transformation and roadmap discussions.
Act as the escalation point for significant delivery and relationship issues.
Identify opportunities to move relationships from individual engagements toward broader strategic partnerships.
Partner with sales and consulting teams on account growth, strategic pursuits, solution shaping and proposals.
Connect technology investments to business outcomes such as growth, customer experience, operational efficiency and cost optimization.
4. Program & Execution Excellence
Provide executive oversight for large, complex and strategically important programs.
Establish effective program management practices across the portfolio.
Ensure strong control over scope, dependencies, milestones, quality, risks and financial performance.
Personally intervene when engagements require senior leadership attention or recovery.
Develop recovery strategies for challenged programs and restore client confidence.
Institutionalize engineering quality, automation, security and operational resilience.
Ensure appropriate architecture, technical governance and engineering standards.
Use data and measurable outcomes to drive continuous improvement.
The objective is to create an organization where predictable, high-quality execution becomes a competitive advantage.
5. Commercial & Operational Excellence
Own the economic health of the portfolio, including revenue, margins, productivity, utilization and cost optimization.
Identify opportunities to improve profitability while protecting customer outcomes.
Drive automation and AI-enabled productivity improvements.
Optimize workforce deployment across client-facing and offshore teams.
Improve forecasting, capacity planning and resource utilization.
Support account expansion and identify opportunities for broader technology engagements.
Partner with business leadership on annual planning, investments and growth initiatives.
Balance short-term performance with long-term capability development.
6. People & Organizational Leadership
Lead and develop a large, diverse organization comprising delivery leaders, engineering leaders, architects, program directors and technology specialists.
Build a strong leadership bench capable of independently managing increasingly complex customers and programs.
Attract, develop and retain high-caliber technology talent.
Establish career paths across engineering, architecture, consulting, program management and technology leadership.
Develop future-ready capabilities in artificial intelligence, cloud, data engineering, modern software development and intelligent operations.
Create a culture of ownership, accountability, innovation and continuous learning.
Build strong collaboration between client-facing teams and India-based delivery teams.
Develop leaders who think commercially, challenge assumptions and take responsibility for outcomes.
7. Innovation & Capability Development
Identify emerging technologies that can materially improve client outcomes and delivery productivity.
Drive practical adoption of generative AI, AI-assisted engineering, intelligent automation and modern engineering practices.
Develop reusable frameworks, accelerators, platforms and delivery methodologies.
Partner with hyperscalers, technology providers and ecosystem partners where appropriate.
Establish communities of practice and mechanisms for sharing technology and delivery knowledge.
Ensure the organization continually evolves its capabilities ahead of market demand.
Experience & Qualifications
18+ years of experience in technology services, consulting, product engineering or a related technology environment.
Significant experience leading large, distributed technology organizations.
Proven experience managing multiple strategic client engagements simultaneously.
Strong experience working with clients in Healthcare, Telecommunications, Media and Communications.
Demonstrated experience across multiple technology domains including software engineering, cloud, data, artificial intelligence, modernization and/or application management.
Strong track record of managing complex transformation programs.
Experience engaging senior client stakeholders at Senior Vice President, Vice President and Director

Work arrangement
No