Collections Specialist

Company Overview
Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.
Job Category
Customer Support
Position Summary
This position is responsible for the collection of 90-180+ day past due (pre charge-off) credit card accounts via outbound and inbound calls. As a late-stage Collections Specialist you will be required to negotiate payment solutions with customers, all while maintaining a professional demeanor. This is a fast paced, goal-oriented collection call center position.
Responsibilities
Contact customers to collect on overdue accounts through outbound and inbound calls
Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances
Initiate account corrections/updates/adjustments whenever necessary
Maintain accurate and precise notes on accounts, updating the account status on the database regularly
Validate customer demographics (phone, address, etc.) to ensure accuracy
Complete required compliance certifications mandated by the bank
Deliver a positive and professional approach to every customer interaction
Minimum Qualifications
Required:
Minimum of six (6) months of prior collection experience
Results driven individual with the ability to consistently meet or exceed performance metrics
Self-starter who can communicate clearly and professionally
Ability to connect and demonstrate empathy for customers
Strong listening and negotiation skills - willingness to find a realistic solution
Team player who brings energy, positivity, and collaboration to every task
Capable of aligning with organizational core values
Basic knowledge of federal and state collection regulations
Ability to multi-task and quickly move from one function to another
Solid typing skills
Preferred:
Bilingual (Spanish/English)
3rd party collections experience
Knowledge of skip tracing
Schedule: Monday – Thursday, 10:30am to 7pm / Friday 8am to 4:30pm (40 hrs.)
Work Location: Hybrid– 6275 Eastland Road, Brook Park, OH 44142
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
An effective and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.