ServiceNow Developer (Lead)

Role: ServiceNow Developer & Tech Lead
Exp: 8-10 yrs
Locations: Chennai/Bangalore/Hyderabad
Job Description:
Required Technical Skill Set:
Strong experience in ServiceNow development and administration, with expertise in configuring and customizing core modules such as ITSM, Service Catalog, and CMDB. Proficient in JavaScript-based scripting, including Client Scripts, Business Rules, Script Includes, and UI Policies.
Hands-on experience in Flow Designer, Workflow automation, and Integration Hub, enabling efficient process automation. Skilled in REST and SOAP integrations, as well as working with MID Server for external system connectivity.
In-depth knowledge of data management (Import Sets, Transform Maps), access controls (ACLs, roles), and platform security best practices. Experience in creating reports, dashboards, and SLA configurations to support operational insights.
Familiar with Service Portal development (HTML, CSS, AngularJS) and modern UI enhancements. Understanding of ITIL processes, Agile methodologies, and ServiceNow best practices for scalable and maintainable solutions.
Must-Have
1. Platform Expertise
Deep knowledge of ServiceNow architecture (multi-instance, multi-tenant)
Strong hands-on experience with:
ITSM, ITOM, ITBM/SPM, HRSD, CSM modules
Understanding of ServiceNow data model (tables, relationships, CMDB)
2. Technical Development Skills
Advanced scripting:
JavaScript (server-side & client-side)
Expertise in:
Business Rules, Script Includes, Client Scripts
UI Policies, UI Actions
Flow Designer & Workflows
Knowledge of Scoped Applications & App Engine
3. Integration & API Skills
Designing and implementing:
REST/SOAP APIs
IntegrationHub spokes
Experience with:
MID Server setup
External system integrations
4. CMDB
Basic CMDB Knowledge
5. Solution & Architecture Design
Ability to:
Design scalable, secure, and high-performing solutions
Create end-to-end solution architecture diagrams
6. Security & Governance
Knowledge of:
Access Control (ACLs), Data Security
Instance security best practices
9. Leadership & Stakeholder Skills
Lead technical teams and guide developers
Collaborate with:
Business stakeholders, product owners, and SMEs
Mentor teams and enforce best practices
10. Certifications (Preferred)
Certified System Administrator (CSA)
Certified Application Developer (CAD)
Module-specific certifications (ITSM, CSM,etc.)
Good-to-Have
Knowledge of
Understanding of Agile framework
Note : If you are interested in the above job description and are comfortable with the requirement, kindly apply for the position. Upon receiving your application, I will review your profile and share it with the business team for further evaluation.

Work arrangement
No