Associate Manager

Job Description
Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
Work with the quality team on first time right and cycle time reporting alongside with
Operations team to identify focus areas.
Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
Maintain an understanding and working knowledge of systems, functions and capabilities within item coding.
Identify innovations and trends within assigned categories and ensure NielsenIQ coding rules and data/category structures stays current with changes to the industry.
Strong Written and oral communication.
Logical thinking and problem solving.
Min 3+ years exp in People Management
Ability to lead and actively participate in team and client meetings.
Ability to manage priorities and deliver against established timeline.
Mentor and coach other associates.
Take ownership and accountability on the activities assigned

Employment type
Full-time

Work arrangement
No