Fund Services Client Operations Associate

Do you wish to play a role in a team ensuring high quality services across all mutual fund product offerings?
As a Fund Services Client Operations – Associate in the Fund Accounting Operation Service Delivery team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all client issues.
Job responsibilities
Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy
Support the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
Ensure daily client instructions are appropriately captured in the NAV and internal escalations communicated to the client in a timely manner and followed to resolution
Be a communication source for escalation of all issues, service updates, and progress updates for the Client
Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter)
Perform and oversee periodic Quality Assurance controls to mitigate Risk
Required qualifications, capabilities, and skills
Relevant experience within fund accounting
A strong sense of ownership and responsibility
Strong organizational and time management skills
Ability to interact efficiently with Clients and effectively manage client expectations
Ability to manage the Clients change agenda with conflicting priorities
Knowledge of key operations controls & workflow
Strong written and verbal communication skills with complimentary presentation skills
Preferred qualifications, capabilities, and skills
Willingness to make decisions, while ensuring buy in from internal and external stakeholders
Excellent client facing skills